Wendy Lopez
Chino,CA
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
Energetic Produce Manager experienced in supervising responsible employees and communicating produce needs. Talented at organizing logistical foundations and maintaining sales, budgets, scheduling, and inventory.
Overview
11
11
years of professional experience
Work History
Produce Manager
Superior Grocers
06.2020 - Current
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
- Received produce deliveries and unloaded produce.
- Trained and coached new team members.
- Replenished, rotated and culled displays several times daily.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained records of purchases, storage temperatures, deliveries, invoices., for accuracy in financial reporting.
- Trimmed, washed, and bundled produce.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided clear, attractive and consistent signage.
Department Manager
Walmat Supercenter
Chino, Ca
06.2013 - 10.2019
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Chino High School
Chino, CA08-2008
Skills
- Produce trimming
- Display Creation
- Quality Control Analysis
- Inventory Replenishment
- Purchasing and planning
- Inventory counting
- Customer Service
- Product Merchandising
- Knowledge of all produce
- Stock Rotation
- Ordering Procedures
Timeline
Produce Manager
Superior Grocers
06.2020 - Current
Department Manager
Walmat Supercenter
06.2013 - 10.2019
High School Diploma -
Chino High School