Wendy Lorie
Alvin,Texas
Summary
- Over 10 years of leadership experience. Established a good working relationship with residents, vendors, clients, and customers. Strong ability to organize, prioritizes, and works under extreme work pressures. Managed projects, achieved project goals, and budgets.
- Strong verbal and personal communication skills.
- Self-motivated, critical thinking
- Accuracy and Attention to details.
- Tolerant and flexible, adjusts to different situations.
- Organization and prioritization skills.
- Problem analysis, use of judgment and ability to solve problems efficiently.
Overview
20
20
years of professional experience
Work History
Port Staff
DISNEY CRUISE LINE
10.2023 - Current
- Established positive relationships with customers and other staff members.
- Provided effective service to customers from various cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Daytime Manager/ Nighttime Head Hostess
BIRRAPORETTIS
02.2017 - 05.2025
- Oversaw restaurant activities during daytime, from serving tables to receiving inventory.
- Created seating arrangements for servers.
- Managed seating logistics.
- Welcomed guests and guided them to their tables.
- Handled to-go orders via phone and internet.
- Ensured accuracy in reservation scheduling.
- Handled payment transactions accurately.
Technical Support and Collection Agent
EMPERION
08.2016 - 02.2017
- Handled technical support calls for internet, phone, and TV issues.
- Guided clients through troubleshooting processes for their devices.
- Facilitated effective communication to address customer needs.
- Processed transactions via telephone.
- Created structured payment schedules.
- Secured favorable terms for department payments.
Visitor Center Coordinator
KEMAH VISITORS CENTER
03.2009 - 03.2015
- Assisted tourists in finding local events and businesses.
- Handled incoming calls and performed basic receptionist tasks.
- Coordinated city event logistics and advertising.
- Directed social media activities for the center.
- Organized and updated informational materials for distribution.
- Provided monthly reports to State of Texas.
- Facilitated organization of public celebrations like 4th of July, Veteran’s Day, and Christmas parades.
- Collaborated with Special Events Director to enhance event planning.
Owner & Professional Painter
P2 PAINTING COMPANY
10.2007 - 02.2011
- Managed staff recruitment, payroll, and scheduling effectively.
- Managed scheduling for client appointments.
General Manager
DOUBLE DAVE’S PIZZA
12.2005 - 09.2007
- Oversaw team of 20 employees, handling recruitment, termination, payroll, and scheduling.
- Managed ordering and inventory for all products.
- Controlled costs effectively, ensuring budget compliance and customer contentment.
Education
No Degree But Obtained 97 Credits - Hotel Restaurant Management
SAN JACINTO COLLEGE
Pasadena, Texas01.2003
High School Diploma - undefined
CLEAR CREEK HIGH SCHOOL
League City, Texas01.1996
Skills
- Customer relations skills
- Strong teamwork
- Scheduling and coordination
- Customer support
- Leadership qualities
- Customer service
- Employee mentoring
- Multi-line phone systems
- Payment processing
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Time management
Timeline
Port Staff
DISNEY CRUISE LINE
10.2023 - Current
Daytime Manager/ Nighttime Head Hostess
BIRRAPORETTIS
02.2017 - 05.2025
Technical Support and Collection Agent
EMPERION
08.2016 - 02.2017
Visitor Center Coordinator
KEMAH VISITORS CENTER
03.2009 - 03.2015
Owner & Professional Painter
P2 PAINTING COMPANY
10.2007 - 02.2011
General Manager
DOUBLE DAVE’S PIZZA
12.2005 - 09.2007
High School Diploma - undefined
CLEAR CREEK HIGH SCHOOL
No Degree But Obtained 97 Credits - Hotel Restaurant Management
SAN JACINTO COLLEGE
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