Wendy Lovitt
Nyssa,OR
Summary
Risk management professional prepared to excel in this role. Proven ability to identify, assess, and mitigate risks, ensuring organizational resilience. Strong focus on collaborative teamwork and delivering results under changing conditions. Adept at developing risk management strategies, conducting thorough analyses, and implementing effective controls. Recognized for effective communication, clinical expertise, leadership, reliability, adaptability, and strategic thinking.
Overview
23
23
years of professional experience
Work History
Clinical Risk Manager
Saint Alphonsus Medical Center Ontario
02.2021 - Current
- Assisted in identifying potential risks within project frameworks.
- Supported the development of risk assessment reports for management review.
- Participated in training sessions on risk awareness and mitigation techniques.
- Compiled data for risk evaluations and presented findings to senior staff.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
- Handled auto, property, liability claims according to Trinity Risk Management policies.
- Collaborated with teams to implement risk management strategies and procedures.
- Guided senior management in decision-making processes with risk-based insights.
- Increased stakeholder confidence with detailed risk assessment reports.
- Saved SAHS $919,589.00 in an unbudgeted HPL Premium Surcharge with demonstration of strong RCA action plans and implementation of those plans for Serious Safety Events.
Interim Nurse Manager, Clinical Support Team
Saint Alphonsus Regional Medical Center
02.2020 - 02.2021
- Coordinated daily operations of nursing staff to ensure optimal patient care and efficient workflow.
- Developed and implemented training programs to enhance staff competencies and improve patient outcomes to align with operational goals.
- Monitored adherence to clinical protocols, ensuring compliance with state regulations and hospital policies.
- Evaluated nursing performance through regular assessments, providing constructive feedback for professional development.
- Managed budgeting and resource allocation for nursing departments, aligning operational goals with organizational objectives.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated staff schedules and managed time-off approvals to maintain adequate nursing staff levels.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Leveraged clinical judgment and management expertise to investigate and resolve complaints from staff physicians and patients effectively.
- Promoted continuous training opportunities to enhance nursing skills and knowledge.
- Designed and implemented orientation expectations to enhance training effectiveness for float pool RNs.
- Facilitated creation and rollout of team-building activities aimed at strengthening team dynamics.
- Achieved timely payroll processing through effective management of employee records. Resolved payroll issues promptly, enhancing employee satisfaction. Improved payroll accuracy by implementing systematic checks and balances.
Supervisor/Manager Transitional Observation Unit
Saint Alphonsus Regional Medical Center
07.2016 - 02.2021
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members, fostering skill development and teamwork.
- Streamlined workflows, resulting in improved efficiency and reduced downtime.
- Monitored inventory levels, coordinating with procurement for timely restocking.
- Engaged with multiple departments to drive unit development, ensuring compliance with system requirements and stakeholder expectations.
- Created detailed orientation materials and specialized training sessions to effectively support unit objectives and staff development.
- Achieved timely payroll processing through effective management of Kronos system. Enhanced accuracy of payroll records, resulting in improved employee trust and satisfaction. Implemented best practices for payroll operations, leading to streamlined workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor/Manager Boise Infusion Clinic
Saint Alphonsus Regional Medical Center
01.2019 - 01.2021
- Supervised daily operations to ensure compliance with healthcare regulations.
- Trained and mentored staff on best practices and procedural standards.
- Implemented process improvements that enhanced patient care workflows.
- Coordinated scheduling and resource allocation for optimal team efficiency.
- Engaged with pharmacy professionals to ensure effective execution of medication trial protocols.
- Collaborated with management to strategize departmental goals and initiatives.
- Achieved timely payroll processing, enhancing employee satisfaction and retention. Streamlined payroll procedures, resulting in improved accuracy and efficiency. Resolved payroll issues promptly, contributing to a positive workplace environment.
RN Case Manager
Legacy Mount Hood Medical Center
08.2015 - 08.2016
- Collaborated with multidisciplinary teams to optimize patient outcomes and enhance service delivery.
- Educated patients and families on treatment plans, promoting adherence and understanding of health conditions.
- Utilized electronic health records (EHR) systems for documentation and tracking patient progress efficiently.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
ICU RN
Kaiser Sunnyside Medical Center
06.2015 - 08.2015
- Specializing in Multi System, Surgical, and Neuro patient populations.
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop and implement comprehensive patient care strategies.
- Monitored vital signs and assessed patient conditions, providing timely interventions as necessary.
ICU RN
Providence Portland Medical Center
08.2011 - 06.2015
- Administered medications and monitored patient responses to ensure safety and effectiveness.
- Developed individualized care plans in collaboration with interdisciplinary teams to enhance patient outcomes.
- Provided education and support to patients and families on treatment plans and health management strategies.
- Implemented evidence-based practices to improve patient care quality and streamline nursing workflows.
- Mentored junior nursing staff, fostering a collaborative environment for professional development and knowledge sharing.
- Led training sessions for staff on new protocols, promoting adherence to best practices in patient care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
ICU RN
Grande Rhonde Hospital
10.2005 - 08.2011
- Administer critical care medications and monitor patient responses in ICU settings.
- Collaborate with multidisciplinary teams to develop and implement individualized patient care plans.
- Utilize advanced monitoring equipment to assess vital signs and detect changes in patient status.
- Educate patients and families on post-ICU recovery processes and ongoing health management strategies.
- Lead quality improvement initiatives to enhance patient safety and improve care delivery processes within ICU.
Clinical Nursing Instructor
Oregon Health Sciences University
09.2005 - 03.2007
- Developed and implemented nursing curricula to enhance student learning outcomes.
- Led clinical simulation exercises to prepare students for real-world patient care scenarios.
- Mentored nursing students, fostering critical thinking and clinical reasoning skills.
- Evaluated student performance through assessments and provided constructive feedback.
PCU RN
Sacred Heart Medical Center
02.2003 - 07.2005
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Developed and implemented individualized care plans based on patient assessments and needs.
- Collaborated with multidisciplinary teams to enhance patient care strategies and improve service delivery.
- Mentored junior nursing staff, providing guidance on best practices in patient management and safety protocols.
Education
Master of Science - Nursing Education
American Sentinel University
CO10-2016
Bachelor of Science - Nursing
Oregon Health Sciences University
La Grande06-2000
Skills
- Root-Cause Analysis Facilitator
- Conducting Investigations
- Clear Communication with Leadership
- Insurance Oversight
- Risk Mitigation Strategies
- EMTALA Compliance Investigation
- Litigation Management
- Critical Event Review Team Leader
- Shared Safety Learnings
- Organizational Educator: Event Management, ACAs
- Event Management
- Improved Patient Safety through Risk Mitigation
- Collaboration with system leaders, legal and Trinity leaders and legal council
Timeline
Clinical Risk Manager
Saint Alphonsus Medical Center Ontario
02.2021 - Current
Interim Nurse Manager, Clinical Support Team
Saint Alphonsus Regional Medical Center
02.2020 - 02.2021
Supervisor/Manager Boise Infusion Clinic
Saint Alphonsus Regional Medical Center
01.2019 - 01.2021
Supervisor/Manager Transitional Observation Unit
Saint Alphonsus Regional Medical Center
07.2016 - 02.2021
RN Case Manager
Legacy Mount Hood Medical Center
08.2015 - 08.2016
ICU RN
Kaiser Sunnyside Medical Center
06.2015 - 08.2015
ICU RN
Providence Portland Medical Center
08.2011 - 06.2015
ICU RN
Grande Rhonde Hospital
10.2005 - 08.2011
Clinical Nursing Instructor
Oregon Health Sciences University
09.2005 - 03.2007
PCU RN
Sacred Heart Medical Center
02.2003 - 07.2005
Master of Science - Nursing Education
American Sentinel University
Bachelor of Science - Nursing
Oregon Health Sciences University
Licensure / Additional Education
Nursing License
2016: Idaho RN
2000: Oregon RN
MED-IQ:
- Law Enforcement and Healthcare
- Strategies for Safety and Mitigating Legal Risk in Healthcare
- Intro into Risk Management
- Disclosure and Apology
- Key Laws and Regulatory Underpinnings
- Occurrence Management
- Patient Experience
- Risk Analysis
Trinity Health:
- Hallmarks of Strong Root Cause Analysis Action Plans
ASHRM:
- Connecting the Dots: How to Achieve a Comprehensive and Holistic View of Risk in Health Care
Press Ganey:
- RCA Analysis
- RCA Interviewing
- Cause Analysis Training
- ACA Train the Trainer