Wendy Lucas
Concord,United States
Summary
To obtain a professional position with a growth-oriented company where dedication and goals lead to promotion and success.
Overview
25
25
years of professional experience
Work History
Leasing Specialist
Charter Properties, Inc
Charlotte, NC
02.2023 - Current
- Answer phone calls and emails and responded to questions from prospects quickly and effectively.
- Retain high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinate move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assist property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organize resident events to foster sense of community within property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Patient Coordinator
The Center For TMJ And Sleep Apnea
Charlotte, NC
01.2022 - 02.2023
- Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
Leasing Specialist
Charter Properties, Inc
Charlotte, NC
10.2020 - 12.2021
- Part of team that leased up new property to 100% in 7 months
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Coordinated social functions at property.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Stay-At-Home Parent
Home
Concord, NC
10.2003 - 10.2020
- Organized family's schedules
- Volunteered at school as testing proctor, tutor and chaperon
- Active member in PTCO.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Property Manager
The Preserve at Woods Lake/Sentinel Real Estate
Greenville, SC
05.2001 - 10.2003
- Assist with daily operations of the community
- In charge of Accounts Payable system to ensure monthly budgets are met
- Process all Security Deposits on a timely basis
- Plan and implement monthly resident socials
- Set weekly contests to assure the staff stayed motivated
- South Carolina Property Management License-2001.
Showroom Consultant
Ferguson Enterprises, Inc.
Greenville, SC
10.1999 - 05.2001
- Assist customers in designing their kitchens and baths
- Meet monthly sales goals
- Work with vendors to ensure appropriate products are displayed
- Expedite purchase orders.
Education
Bachelor of Science - Business Management
Anderson University
Anderson, SCSkills
- Proficient in Entrata software
- Customer Service
- Leasing/Sales
- Multi tasking
- Resident retention
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
Timeline
Leasing Specialist
Charter Properties, Inc
02.2023 - Current
Patient Coordinator
The Center For TMJ And Sleep Apnea
01.2022 - 02.2023
Leasing Specialist
Charter Properties, Inc
10.2020 - 12.2021
Stay-At-Home Parent
Home
10.2003 - 10.2020
Assistant Property Manager
The Preserve at Woods Lake/Sentinel Real Estate
05.2001 - 10.2003
Showroom Consultant
Ferguson Enterprises, Inc.
10.1999 - 05.2001
Bachelor of Science - Business Management
Anderson University