Wendy Lucas
Concord,United States
Summary
To obtain a professional position with a growth-oriented company where dedication and goals lead to promotion and success.
Overview
25
25
years of professional experience
Work History
Leasing Specialist
Charter Properties, Inc
02.2023 - Current
- Answer phone calls and emails and responded to questions from prospects quickly and effectively.
- Retain high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinate move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assist property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organize resident events to foster sense of community within property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Patient Coordinator
The Center For TMJ And Sleep Apnea
01.2022 - 02.2023
- Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
Leasing Specialist
Charter Properties, Inc
10.2020 - 12.2021
- Part of team that leased up new property to 100% in 7 months
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Coordinated social functions at property.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Stay-At-Home Parent
Home
10.2003 - 10.2020
- Organized family's schedules
- Volunteered at school as testing proctor, tutor and chaperon
- Active member in PTCO.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Property Manager
The Preserve at Woods Lake/Sentinel Real Estate
05.2001 - 10.2003
- Assist with daily operations of the community
- In charge of Accounts Payable system to ensure monthly budgets are met
- Process all Security Deposits on a timely basis
- Plan and implement monthly resident socials
- Set weekly contests to assure the staff stayed motivated
- South Carolina Property Management License-2001.
Showroom Consultant
Ferguson Enterprises, Inc.
10.1999 - 05.2001
- Assist customers in designing their kitchens and baths
- Meet monthly sales goals
- Work with vendors to ensure appropriate products are displayed
- Expedite purchase orders.
Education
Bachelor of Science - Business Management
Anderson University
Anderson, SCSkills
- Proficient in Entrata software
- Customer Service
- Leasing/Sales
- Multi tasking
- Resident retention
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
Timeline
Leasing Specialist
Charter Properties, Inc
02.2023 - Current
Patient Coordinator
The Center For TMJ And Sleep Apnea
01.2022 - 02.2023
Leasing Specialist
Charter Properties, Inc
10.2020 - 12.2021
Stay-At-Home Parent
Home
10.2003 - 10.2020
Assistant Property Manager
The Preserve at Woods Lake/Sentinel Real Estate
05.2001 - 10.2003
Showroom Consultant
Ferguson Enterprises, Inc.
10.1999 - 05.2001
Bachelor of Science - Business Management
Anderson University
Similar Profiles
CHARELYSE N. WILLIAMSCHARELYSE N. WILLIAMS
Special Education Teacher 12:1:1 K & 1st at Choice Charter school/ Access Bronx Charter School (ABC)Special Education Teacher 12:1:1 K & 1st at Choice Charter school/ Access Bronx Charter School (ABC)
ASHLEIGH E. HANKINSASHLEIGH E. HANKINS
Teacher at Rio Valley Charter School, Pacific Charter InstituteTeacher at Rio Valley Charter School, Pacific Charter Institute
Rasheeda Kennedy HenryRasheeda Kennedy Henry
Academic Dean at InspireNOLA Charter Management: Inspire 42 Charter SchoolAcademic Dean at InspireNOLA Charter Management: Inspire 42 Charter School
Florin SuteuFlorin Suteu
Branch Banker at State Employee Credit UnionBranch Banker at State Employee Credit Union
Lamonta SmithLamonta Smith
Site Trainer at AmazonSite Trainer at Amazon