Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Lucas

Concord,United States

Summary

To obtain a professional position with a growth-oriented company where dedication and goals lead to promotion and success.

Overview

25
25
years of professional experience

Work History

Leasing Specialist

Charter Properties, Inc
02.2023 - Current
  • Answer phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retain high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinate move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Assist property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Organize resident events to foster sense of community within property, increasing tenant satisfaction levels.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.

Patient Coordinator

The Center For TMJ And Sleep Apnea
01.2022 - 02.2023
  • Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.

Leasing Specialist

Charter Properties, Inc
10.2020 - 12.2021
  • Part of team that leased up new property to 100% in 7 months
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Coordinated social functions at property.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Stay-At-Home Parent

Home
10.2003 - 10.2020
  • Organized family's schedules
  • Volunteered at school as testing proctor, tutor and chaperon
  • Active member in PTCO.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Assistant Property Manager

The Preserve at Woods Lake/Sentinel Real Estate
05.2001 - 10.2003
  • Assist with daily operations of the community
  • In charge of Accounts Payable system to ensure monthly budgets are met
  • Process all Security Deposits on a timely basis
  • Plan and implement monthly resident socials
  • Set weekly contests to assure the staff stayed motivated
  • South Carolina Property Management License-2001.

Showroom Consultant

Ferguson Enterprises, Inc.
10.1999 - 05.2001
  • Assist customers in designing their kitchens and baths
  • Meet monthly sales goals
  • Work with vendors to ensure appropriate products are displayed
  • Expedite purchase orders.

Education

Bachelor of Science - Business Management

Anderson University
Anderson, SC

Skills

  • Proficient in Entrata software
  • Customer Service
  • Leasing/Sales
  • Multi tasking
  • Resident retention
  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Goal-Oriented

Timeline

Leasing Specialist

Charter Properties, Inc
02.2023 - Current

Patient Coordinator

The Center For TMJ And Sleep Apnea
01.2022 - 02.2023

Leasing Specialist

Charter Properties, Inc
10.2020 - 12.2021

Stay-At-Home Parent

Home
10.2003 - 10.2020

Assistant Property Manager

The Preserve at Woods Lake/Sentinel Real Estate
05.2001 - 10.2003

Showroom Consultant

Ferguson Enterprises, Inc.
10.1999 - 05.2001

Bachelor of Science - Business Management

Anderson University

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Wendy Lucas