Wendy Lucas
Takoma Park
Summary
Professional with strong background in healthcare administration, ready to excel in practice coordination. Expertise in streamlining operations, managing patient schedules, and optimizing workflows to enhance clinic efficiency. Proven ability to foster team collaboration and adapt to changing needs. Known for reliability, strong organizational skills, and results-driven approach.
Overview
15
15
years of professional experience
Work History
Financial Clearance Specialist
Childrens National
03.2014 - Current
- Completing patient access workflows related to improve financial outcomes to decrease first pass denials and increase point of service collections
- Auditing and reporting tools to identify denial issues and trends by staff member, clinical area, payer and provider
- Directly working with referring physician offices, payers, and patients to ensure full detailed audits of patient's data capture and financial responsibilities prior to the provision of care
- Directly working with Business Operations, Managed Care and other departments on identified process improvements
- Appeal denials as required
- In addition, complete monthly audits and presentations to provide timely feedback to servicing areas leadership to obtain desired outcomes
- Provide training and education to managers and staff to obtain sustainable improvements in areas of opportunity
- Assisted with patient registration and radiology scheduling
- Collected payments for scheduled services
- Registration and insurance verification
Financial Counselor
Washington Adventist Hospital
09.2011 - 03.2014
- Pre-registered account and verified insurance eligibility
- Calculating patient responsibility, explaining financial responsibility for inpatient admissions and outpatient cardiac/surgical procedures
- Obtained authorizations for all inpatient admissions and outpatient procedures
- Assisted hospital cashier office to collected payments and morning deposits for hospital
Case Manager
ChasenBoscolo
02.2010 - 09.2011
- Managed over 80 Workers' compensation cases
- Assisted attorneys with files, prepared for hearings, depositions, pre-trials, and trials
- As a case manager at a personal injury law firm, ensured that the attorney met with clients by setting up appointments
- Requested medical records from doctor's office/hospital and insurance companies
Education
Diploma -
Northwestern High School
Hyattsville, MD01.2004
Skills
- Cerner
- EMR
- Bi Lingual
- Auditing
- Self Starter
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Office administration
- New hire training
- Workflow planning
Languages
Spanish
Native or Bilingual
Timeline
Financial Clearance Specialist
Childrens National
03.2014 - Current
Financial Counselor
Washington Adventist Hospital
09.2011 - 03.2014
Case Manager
ChasenBoscolo
02.2010 - 09.2011
Diploma -
Northwestern High School
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