Hi, I’m
Wendy Madrigal
Fullerton,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations.
Overview
18
years of professional experience
Work History
SEIU Local 721
Director of Operations Organization
06.2013 - Current
Job overview
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Defined, implemented, and revised operational policies and guidelines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored and coordinated workflows to optimize resources.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Mentored and coached team members to foster productive and engaging work environment.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Oversee IT Department
- Oversee Property Manager, and assets
- Works closley with the Controller and his team
- Coordinate logistics for Union wide events
SEIU Local 721
Interim Coordinator
05.2012 - 06.2013
Job overview
- Interceded between employees during arguments and diffused tense situations.
- Developed and mentored new worksite organizers
- Conducted one on ones with staff
- Strategically developed plans to meet campaign goals
- Organized and produced trainings for staff
- Provided best practices to develop leaders
- Coordinated field work
- Identified division priorities and implemented plans for achievement
- Worked with staff to create effective work plans
- Familiarized team with tools available such as membership database and LA County documents
- Lead team meetings
SEIU Local 721
Worksite Organizer
10.2009 - 05.2012
Job overview
- Create leader development plan for members
- Identify and recruit member leaders
- Communicate Union message effectively
- Identify, develop and implement issue campaigns
- worked with member leaders to participate in electoral and legislative campaign
- Work effectively with members and staff from diverse ethic, social and economic groups to accomplish our goals
- Maintain a weekly, yearly workplan, track yearly goals
- Provide excellent member services
- Work as part of a team to reach division goals
SEIU Local 721
Research Assistant
07.2005 - 10.2009
Job overview
- Research and collect information from a variety of government sources including candidate information, contribution limits and other applicable compliance regulations for various jurisdictions
- update and maintain departmental calendar, files, resources materials and achieves
- Develop and maintain an electronic and paper filling system for internal programs, and electoral or issue campaigns associated with the Department
- Compose routine correspondence, including endorsement letters
- track and maintain political cell phones and bills for use with mobile phone banks and campaign
- Coordinate with Accounting Department for information on PAC accounts with make candidate contributions and other political donations
- Book and monitor travel distribution of departmental mailings
- Book and monitor travel related expenses
- Coordinate logistics as needed for events
Education
Fullerton College, Fullerton, CA
Associate of Arts from Business Administration And Management
06.2008
Skills
- Human Resources Management Systems
- Outstanding Customer Service
- Standard Operating Procedure
- Budgetary Planning
- Motivational Leadership
- Overseeing Events
- Process Improvement
- Leadership Training
- Operational Leadership
- Schedule Oversight
- Financial Controls Implementation
- Budgetary Reviews
- Travel Itineraries
- Union Negotiations
- Quality Assurance
- Crisis Communications
- Overseeing Personnel
- Performance Analysis
- Strategic Vision
- Business Management
- Quarterly Reviews
- Capital Spending
- Constructive Feedback
- Culture Transformation
- Business Growth Initiatives
- Business Policies and Procedures
- Facility Improvement
- Inventory Tracking and Management
- Database Maintenance
- Develop Policies
- Hiring and Onboarding
- Organizational Structuring
Timeline
Director of Operations Organization
SEIU Local 721
06.2013 - Current
Interim Coordinator
SEIU Local 721
05.2012 - 06.2013
Worksite Organizer
SEIU Local 721
10.2009 - 05.2012
Research Assistant
SEIU Local 721
07.2005 - 10.2009
Fullerton College
Associate of Arts from Business Administration And Management
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