Wendy Manglona
Pinole,CA
Summary
Results-driven, dependable restaurant team leader seeking a position as a General Manager. Bringing professional experience within foodservice industry, specializing in operations management, food service, guest relations and providing optimum efficiency in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Team Lead
Ike's Love And Sandwiches
09.2023 - Current
- Execute quality store openings and closings, set the tone of the shift by keeping energy high and creating a positive and welcoming environment
- ·Ensure the team adheres to quality and safety of all food, follow recipes and read tickets to accurately prepare all orders
- ·Execute proper cash handling and ensure that cash registers are balanced at the end of the night
- Address quest issues that may arise; consults with GM regarding complex issues
- Strictly adheres to all company policies and procedures
Team Lead
RICE BOMB, INC.
07.2021 - 08.2023
- Help meet changing demands by recommending improvements to business systems or procedures
- Maintain overall safe work environment with employee and enforcement of safety procedures
- Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Optimize customer experience by delivering superior services and effectively troubleshooting issues
- Educate staff on organizational mission and goals to help employees achieve success
Loan Processor
FIRSTSTATE BANK & TRUST
12.2020 - 09.2021
- Process loans on the SPARAK system, pay loan related invoices, and daily account balancing
- Submit vehicle titles to state MVD to record bank lien
- Maintain and collect current information such as insurance, titles, and financial statements
- Answer telephone, respond to customer inquires and direct customers to bank officers and staff
Teller
FIRSTSTATE BANK & TRUST
09.2020 - 11.2020
- Process standard teller transactions including check cashing, deposits, withdrawals, transfers, cashier’s checks, and money orders
- Accurately maintain records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Maintain and balance cash drawers and reconcile discrepancies
- Perform other duties as assigned by supervisor
Loan Administrative Assistant
CENTRALBANK OF SEDALIA
01.2020 - 08.2020
- Process new loans and extension agreements
- Calculate qualifying income, collateral valuations, assets, and liability information
- Prepare transactions, lien release, memos, and perform other clerical/administrative duties in a timely manner
- Answer the telephone; respond to routine loan officer or customer inquiries related to account and loan balances, payoff requests, and other banking related questions
- Track loan maturity pipeline to ensure timely and efficient loan renewals
Teller/Vault Teller
CENTRALBANK OF SEDALIA
05.2016 - 01.2020
- Process standard teller transactions including check cashing, deposits, loan payments, and balancing cash drawers
- Process, monitor, and validate coin and currency amounts in the vault
- Receive, place, and fulfill orders from the Federal Reserve Bank and internal units to maintain required levels of cash
- Accurately complete currency transaction reports, suspicious activity reports, and sales log as necessary
- Acquire and maintain knowledge of relevant products, services, policies, and procedures
Education
Certificate - Web Development & Web Design
DEVRY UNIVERSITY
12.2020
Associate Degree - Business Management
FRESNO CITYCOLLEGE
06.2012
Skills
- MS Office Suite: Word, Excel, Outlook, PowerPoint, Access
- Operations Management
- Customer Relations
- Cash Handling
References
Upon Request
Timeline
Team Lead
Ike's Love And Sandwiches
09.2023 - Current
Team Lead
RICE BOMB, INC.
07.2021 - 08.2023
Loan Processor
FIRSTSTATE BANK & TRUST
12.2020 - 09.2021
Teller
FIRSTSTATE BANK & TRUST
09.2020 - 11.2020
Loan Administrative Assistant
CENTRALBANK OF SEDALIA
01.2020 - 08.2020
Teller/Vault Teller
CENTRALBANK OF SEDALIA
05.2016 - 01.2020
Certificate - Web Development & Web Design
DEVRY UNIVERSITY
Associate Degree - Business Management
FRESNO CITYCOLLEGE
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