Wendy Mapel
Verdi,NV
Summary
Very hardworking looking to learn new skills in a new company, and yet bring the best qualities I’ve learned over the years to other associates. The work that I do, must be with accuracy, while preformed safely. Willingness to learn helps other departments, and improves my knowledge.
Overview
27
27
years of professional experience
Work History
Warehouse Associate
Amazon
Reno, NV
06.2010 - 08.2025
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Staged and sorted multiple types of products for loading.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Packed boxes and stock using organizational guidelines.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Communicated effectively with team members on matters related to work assignments.
- Packed goods for shipment in accordance with customer instructions.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Performed daily cycle counts to ensure inventory accuracy.
- Conducted regular audits of inventory levels and storage locations.
- Received, stored, picked, packed, labeled, and shipped products according to established guidelines.
Assistant Manager/Department Lead
Western Big R
Fallon, NV
08.1998 - 12.2008
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Served as a liaison between staff members and senior management personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Great Mills High School
Great Mills, MD06-1988
General Studies
Florida Community College of Jacksonville
Jacksonville, FLAssociate of Science - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Assembly and Production
- Shipping and Receiving
- Verification of Inventory
- Training Ambassador
- ASC Amazon Safetey committee
- Willingness to always learn a new skill/machine while staying on task
- Worked on large machines such as CW1000
- OP for inventory, and picking
- Slam operator for labeling to dock
- Loading trucks for outbound using electric conveyor
Timeline
Warehouse Associate
Amazon
06.2010 - 08.2025
Assistant Manager/Department Lead
Western Big R
08.1998 - 12.2008
High School Diploma -
Great Mills High School
General Studies
Florida Community College of Jacksonville
Associate of Science - Criminal Justice
University of Phoenix