Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
Generic

Wendy Marcellus

Delray Beach,FL

Summary

Dynamic Scheduling Manager with proven expertise at Mazaltov Care in conflict resolution and time management. Successfully minimized operational disruptions while enhancing client satisfaction. Bilingual communicator skilled in documentation and shift planning, consistently exceeding performance metrics and fostering strong relationships with clients and stakeholders. Proven ability to lead teams, adapt to evolving demands, and ensure optimal resource allocation. Strong expertise in time management, communication, and strategic planning fosters high productivity and reliable outcomes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Scheduling Manager

Mazaltov Care
07.2023 - 04.2025
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.

Customer Service Representative

Discount Van Lines
03.2020 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Home Care Aide

Quality Home Care Professionals
01.2016 - 03.2020
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Education

GED -

South Tech
Boynton Beach, FL
06.

Skills

  • Time management
  • Shift planning
  • Customer relations
  • Documentation skills
  • HHA Exchange and WellSky
  • Bilingual communication
  • Conflict resolution

Websites

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

  • I participate in a variety of outdoor recreational activities
  • Reading
  • Outdoor Recreation

Timeline

Scheduling Manager

Mazaltov Care
07.2023 - 04.2025

Customer Service Representative

Discount Van Lines
03.2020 - 06.2023

Home Care Aide

Quality Home Care Professionals
01.2016 - 03.2020

GED -

South Tech

Similar Profiles

CREATE PROFILE
Wendy Marcellus