WENDY MARQUEZ

** Bought out from Greystar.

** SENIOR HOUSING, LIHTC (192)

• Developed and implemented marketing strategies to increase occupancy rates.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned property.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Archer Tower (316)
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.

• LIHTC/Conventional - Westwood Crossing Apartments (104) , Fillmore Flats (12), Castlegate Apartments (504), Osito Ridge Apartments (114), Sheridan Station (133)
• Responsible for overseeing and managing the companies new acquisition properties
• Developed and maintained relationships with ownership along with management company
• Developed and implemented social media campaigns to promote the communities
• Managed all aspects of a large multiunit residential rental property, including tenant relations, financial management, and maintenance
• Oversee the day-to-day operations of the property, including rent collection, lease enforcement, and tenant screening
• Prepare and administer annual budgets and financial statements such as weekly reports and variance reports
• Responded to pending tenant inquiries and complaints and resolve or escalate as necessary
• Coordinate with contractors to ensure the timely completion of repairs and maintenance
• Ensure all safety regulations and building codes are met
• Skilled in budgeting, financial management, rent collection, tenant relations, and lease negotiations
• Strong knowledge of legal and regulatory requirements for landlords and tenants
• Developed and implemented policies and procedures for the management of multiple properties
• Coordinated repairs and maintenance activities for multiple properties
• Managed tenant complaints and inquiries in a timely and professional manner
• Conducted regular inspections of properties to ensure compliance with safety standards
• Negotiated successfully with vendors to secure competitive rates for services
• Managed over 2 residential properties, including tax credit and conventional
• Developed and implemented marketing strategies to increase occupancy rates
• Developed and maintained budgeting and financial records
• Prepared monthly financial reports for owners and investors
• Ensured timely collection of rent and upkeep of properties.

• Managed and maintained a portfolio of residential and commercial properties, ensuring the highest level of service to tenants
• Responded to tenant inquiries regarding maintenance, repairs, and other property-related matters
• Monitored and enforced timely payment of rent and other fees, and maintained accurate records of all tenant payments
• Developed and managed a budget for operating costs, capital improvements, and tenant-related expenses
• Conducted regular inspections of all properties to ensure compliance with safety standards and regulations
• Oversaw the hiring, supervising, and training of maintenance and janitorial staff.