Wendy Martinez
Castroville,TX
Summary
Business Leader proven to develop and implement strategic initiatives with a unique skillset and experiences to bridge the gap between City Leadership and Emergency Services Professionals. Experience influencing and partnering with stakeholders through strategic change, resource allocation, and mitigation planning. Experience in project management, process improvement, and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Passion for the City of San Marcos, improvement of the community and agreement with the strategic direction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bank Eligibility Business Consultant
USAA Federal Savings Bank
01.2023 - Current
- Maintains and confirms $2.8M budget is up-to-date and within plan for technology resources and application program interface maintenance.
- Establishes key performance and risk indicators for measuring process improvement success and risk, leveraging data to record financial benefits and reporting to key stakeholders.
- Conducts investigations of Bank fraud tactics and provides recommendations of mitigation tactics.
- Collaborates with legal and compliance partners to ensure new Bank Eligibility rule implementations are within risk appetite and executed in compliant manner.
- Conducts comprehensive analysis of Bank Eligibility operations, identifying areas for improvement and providing actionable recommendations.
- Creation of policies, standards and procedures to streamline internal operations.
Change & Program Project Management Professional
USAA
08.2014 - 01.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, including end-to-end change and communications strategy and implementation for a technology re-platform impacting over 30,000 employees.
- Coached and influenced senior executives and stakeholders in a highly matrixed organization to foster organizational change through strategic alignment.
- Ensured risks associated with business activities were effectively identified, measured, monitored, and controlled
- Navigated politically sensitive situations to bridge varying interests and engaged thoughtfully with stakeholders.
Director
PATH Fitness
06.2012 - 08.2015
- Developed high-performing team of fitness professionals by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Plan, analyze, and evaluate programs, operational needs and fiscal constraints.
Recreation Director
University of Oregon
06.2011 - 06.2012
- Responsible for hiring, training, and leading 50 student employees at a multi-million dollar collegiate facility
- Fostered student employee growth by implementing several new programs and professional development opportunities.
- Implemented new safety protocols and scenario based training to mitigate known risks
Firefighter, EMT & Fire Prevention Officer
Fire Department
04.2008 - 06.2011
- Response to all fire, vehicle accident, and emergency medical calls, with post-incident documentation and incident command experience in Washington State
- Fire Prevention Officer at Forward Operating Base (FOB) Taji, Iraq, leading weekly training courses for military personnel and third country nationals
- Consulted with high-ranking military personnel to plan large scale mass casualty incident drills at FOB Taji.
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Professor
South Puget Sound Community College
02.2006 - 04.2008
- Enhanced student understanding by designing interactive and engaging lectures in 4-6 classes per semester with 20-25 students in each class.
- Ensured curriculum alignment with academic standards through regular course review and updates.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Provided students with constructive, encouraging and corrective feedback.
Director of YMCA Aquatics
Tillamook Family YMCA
01.2005 - 02.2006
- Accountable leader for overall aquatics program, including hiring, training and oversight of all employees.
- Ensure funds were expended in a fiscally responsible manner while leveraging resources effectively
- Planned and consultated with CEO for development of business strategy for short and long-term goals
- Directed and managed all department activities to ensure high functional performance to meet the YMCA mission of enriching the community.
Education
Master's Degree - Organizational Development & Leadership
05.2018
Skills
- Over 5 Years Director-level experience for community-focused programs - YMCA Aquatics Director, University of Oregon Recreation and Fitness Director
- 10 Years in Fire and Emergency Management Services with Officer and leadership roles:
-Training Officer at Forward Operating Base (FOB) Taji, Iraq
-Airport Rescue Firefighter Lieutenant at FOB Taji
-Health and Safety Officer at West Thurston Fire Department
-Community outreach and events chair at West Thurston Fire Department
Certification
- Project Management Professional (PMP)
- Certified Change Management Professional (Prosci)
- IFSAC/DOD Telecommunications Certifications
- IFSAC/DOD Firefighter & Hazmat Operations
- IFSAC/DOD Fire Officer & Fire Instructor Certifications
- IFSAC/DOD Airport Aircraft Rescue Firefighter
- Leading SAFe Agile
- Lean Six Sigma
Timeline
Bank Eligibility Business Consultant - USAA Federal Savings Bank
01.2023 - Current
Change & Program Project Management Professional - USAA
08.2014 - 01.2023
Director - PATH Fitness
06.2012 - 08.2015
Recreation Director - University of Oregon
06.2011 - 06.2012
Firefighter, EMT & Fire Prevention Officer - Fire Department
04.2008 - 06.2011
Professor - South Puget Sound Community College
02.2006 - 04.2008
Director of YMCA Aquatics - Tillamook Family YMCA
01.2005 - 02.2006
University of The Incarnate Word - Master's Degree, Organizational Development & Leadership
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