Wendy Martinez-Ochoa
Salinas,California
Summary
Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 2 years of experience in fast food industry. Leads by example as role model for exemplary customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
PrimeTime Nutrition
06.2024 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Crew Member Team Leader
McDonald's
08.2022 - 03.2024
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Addressed any issues between employees promptly and fairly.
- Maintained daily records of transactions, sales, and inventory levels.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Enforced company policies regarding attendance, dress code, break times.
- Established effective communication channels between management staff and crew members.
- Ensured that all equipment was properly cleaned and maintained according to health regulations.
- Monitored team member performance to ensure quality standards were met.
- Hired and trained new and current staff members to handle various work tasks.
- Loaded or unloaded building materials to distribute machinery or tools.
- Lubricated, cleaned or repaired machinery or equipment.
Education
Social Work
Hartnell College
Salinas, CAHigh School Diploma -
Alisal High School
Salinas, CA05-2023
Skills
- Sales and Marketing
- Crisis Management
- Employee Motivation
- Staff Scheduling
- Multitasking
- Organizational Skills
- Effective Communication
- Active Listening
- Attention to Detail
- Adaptability and Flexibility
- Customer experience
- Work Planning and Prioritization
- Business development and planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Education and Training
other
Timeline
Assistant Store Manager
PrimeTime Nutrition
06.2024 - 01.2025
Crew Member Team Leader
McDonald's
08.2022 - 03.2024
High School Diploma -
Alisal High School
Social Work
Hartnell College
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