Wendy Massa

Work History

T.J. O’Shea, D.M.D.

07.2021 - Current

Screened and transferred incoming calls, messages, and documents to internal personnel.
Collect patient information, documents and insurance information adhering to HIPAA standards.
Verification of insurance information to ensure collections were kept at 90% or above each month.
Answered all email and website questions in a very timely manner.
Managed all referring doctors documents to be imported into our dental software system.
Establish, build and maintain positive relationships with patients and team members to have daily operations run smoothly.
Offered technical support and troubleshot issues to enhance office productivity.
In charge of all insurance claims, narratives, and valuable information with my prior clinical experience to ensure claims are not delayed.
Assisted the doctor chairside when requested.
Managed any and all customer issues in a kind manner to encourage positive relationships with all team members.

Thomas A. Cunningham, D.D.S.

11.2018 - 09.2021

Handled the office transition as the retiring dentist sold practice to new practice owner.
Helped new patients enter the practice with ease by introducing the new doctor and promoting his best care.
Handled all insurance transfers for the new doctor with new tax information, new NPI and license number.
Responsible for scheduling of any repairs, building inspections and coordination with other Office Management in the building to make sure these requests are completed.
Worked also in the clinical area when needed. Assisted the dentist with patient procedures, clean and properly sterilize rooms.
Worked in the clinical setting sterilizing instruments and followed all OSHA protocols and procedures.
Handled all collections
Handled all collections of insurance applying my clinical knowledge to ensure claims are paid in a timely manner.
Address data inconsistencies with the rest of the team.
Scan copies of all hard copy data such as invoices, referrals of treatment needed or completed and financial documents.
Adhering to the best data management practices while maintaining a high level of accuracy, while completing efficiently.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
In charge of all monthly billing, collections, and A/R.
Maintained an account of all outstanding insurance claims weekly to make sure claims are paid.

Estelle Zandstra, D.D.S.

04.2013 - 11.2018

Reconciled end-of-day reports to determine accurate billing.
Resided as the expert on filing insurance, claim management, office software, and correct verbiage to ensure claims were paid.
Developed procedures to establish accurate and organized check-in and check-out processes.
Ensured daily deposits were completed on time with accuracy.
Assisted the Prosthodontist on very complex treatment plans often involving 3 or more specialists explaining in detail the process in order for the patient to choose the best outcome.
Assistant to the doctor on complex cases lasting 4-6 hours, giving the patient “Ritz Carlton” customer service.
Handled any patient issues with effective communication and pleasant demeanor to prevent a patient choosing another office.
Attended any Continuing Education classes as requested or required.
Performed any and all office duties.
Set priorities and problem-solved workflow issues to maintain rapport with patients and team members. managers.
Leveraged data and analytics to make informed decisions and drive business improvements.
Launched quality assurance practices for each phase of development