Wendy Matthews

* Excelled in customer service, resolving complex issues quickly and professionally.

* Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors.

* Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering

supplies.

* Maintained accurate records of financial transactions and other business documents.

* Established positive working relationships with internal departments and external customers and vendors.

* Trained new personnel on office policies and procedures as well as general administrative duties.

* Generated detailed reports utilizing spreadsheet software such as Microsoft Excel.

* Negotiated contracts and maintained supplier relationships to ensure timely delivery of necessary materials.

* Supervised administrative assistants, providing support across all functions.

• Applied advanced problem-solving techniques to resolve operational issues.

Created inviting atmosphere through friendly customer engagement.

Delivered top-quality service for cutting, coloring, and styling needs.

Educated clients on hair care techniques and post-treatment maintenance.

Maintained knowledge of current trends to provide contemporary styling options.

Managed time effectively between multiple appointments to maximize customer satisfaction.

Established effective communication regarding clients' desired hairstyles.

Developed strong customer service skills through excellent client consultations.

Provided guidance on hair care products to enhance client experience.

Sanitized workstations and equipment to ensure customer health and workplace safety.

Maintained cleanliness of salon equipment and supplies throughout each shift.

Uphold sanitation standards to minimize risks in salon environment.

Adhered to health regulations while providing hair care services.

Washed, rinsed, and dried clients' hair using appropriate products.

Demonstrated expertise in cutting, coloring, and styling diverse hairstyles.

Established effective communication with clients regarding desired styles.

Applied various hair coloring techniques for highlights and relaxers.

• Supervised daily salon operations, ensuring exceptional customer service and efficient workflow.
• Developed training programs for new stylists, enhancing skills and fostering professional growth.
• Managed inventory levels, streamlining supply orders and reducing overhead costs.
• Implemented marketing strategies to increase client retention and attract new customers.

• Provided expert consultations to clients on hairstyle selection and care techniques.
• Executed a variety of haircuts, color treatments, and styling services tailored to individual clients
• Created an inviting atmosphere by engaging in friendly conversations with customers.
• Developed strong customer service skills by providing excellent client consultations.
• Effectively managed time between multiple appointments to ensure customer satisfaction.Delivered top-quality service for clients' cutting, coloring, and styling needs.
• Educated clients on hair care techniques and products.Assisted other team members during busy periods or special events.
• Provided consultations to clients to determine their specific needs.Efficiently handled cash transactions while processing payments accurately.Washed, rinsed, and dried clients' hair using appropriate shampoos and conditioners.
• Adhered to health and safety standards while working in the salon environment.
• Upheld safety and sanitation standards to reduce salon risks.Sanitized workstations and equipment for customer health and workplace safety.