Wendy Matthews

• Mix and serve cocktails, ensuring quality and presentation standards are met.
• Process customer orders efficiently, enhancing overall dining experience
• Monitor inventory levels, assisting in restocking supplies as needed.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Delivered exceptional nail care services, ensuring client satisfaction and repeat business.
• Implemented sanitation protocols, maintaining a safe and hygienic work environment.
• Customized nail art designs based on client preferences, showcasing creativity and technical skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Offered advice and recommended products to improve and maintain nails.
• Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
• Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
• Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
• Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
• Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.

• Crafted innovative cocktail recipes, enhancing drink menu and customer experience.
• Trained and mentored junior bartenders on mixology techniques and customer service standards.
• Managed inventory for bar supplies, ensuring availability of essential ingredients and tools.
• Implemented efficient workflow processes to improve service speed during peak hours.
• Developed strong relationships with patrons, fostering loyalty and repeat business through personalized service.
• Ensured compliance with health regulations, maintaining cleanliness and safety standards at the bar area.
• Assisted in planning promotional events, boosting customer engagement and increasing foot traffic to the restaurant.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing order
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Implemented innovative drink specials, attracting new customers and repeat business opportunities. increasing
• Served high customer volumes during special events, nights, and weekends.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Delivered prompt and friendly service to enhance guest experiences in a high-paced casino environment.
• Managed beverage orders efficiently, ensuring timely delivery to patrons throughout the casino floor.
• Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
• Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
• Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
• Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.