Summary
Overview
Work History
Education
Skills
Certification
Photography
Timeline
Generic

Wendy Mayhew

Beaverdam,VA

Summary

Dynamic professional with a strong background in customer service and grounds maintenance. At Self Employed Services, I excelled in creating welcoming environments and managing high-volume inquiries. My attention to detail and time management skills enhanced property aesthetics at WP Landscaping, ensuring pristine lawns and gardens that significantly improved curb appeal.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Groundskeeper

WP Landscaping
10.1985 - Current
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.

Cleaning Supervisor

Self
1993 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.

Front Desk Receptionist

Ashland Welding and Gutter Co.
10.1995 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

HD - Landscape Design

Patrick Henry High School
Ashland, VA
06.1993

Cosmetology - Hair

Richmond Technical School
Richmond, VA
06.1993

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Excellent organization management
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Office organization
  • Front office management
  • Filing
  • Hospitality services
  • Carpet cleaning
  • Laundry services
  • Cleaning and sanitizing
  • Housekeeping
  • Interior and exterior cleaning

Certification

CPR

First Aid

Photography

Camping and volunteering at multiple events and working at the front desk in the office and part-time cleaning homes

Timeline

Front Desk Receptionist

Ashland Welding and Gutter Co.
10.1995 - 02.2020

Groundskeeper

WP Landscaping
10.1985 - Current

Cleaning Supervisor

Self
1993 - Current

HD - Landscape Design

Patrick Henry High School

Cosmetology - Hair

Richmond Technical School

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