Summary
Overview
Work History
Education
Skills
References
Timeline
Cashier

Wendy Mays

Rustburg,VA

Summary

Hardworking Sales Associate committed to driving sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

18
18
years of professional experience

Work History

Cashier

HEAS ENERGY
04.2023 - Current
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sales Associate

Cracker Barrel Inc.
11.2019 - 03.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Assisted customers by finding needed products items and checking inventory for items at other locations
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Recommended merchandise to customers based on needs and preferences
  • Used cash register system to ring up customer purchases, process payments and issue receipts
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Stayed up to date on store promotions, payment policies and security practices
  • Recommended optimal merchandise based on customer needs and desires.

Sales Associate

Ollie's Bargain Outlet
11.2017 - 12.2017
  • Maintained records related to sales
  • Helped customers with questions, problems and complaints in person and via telephone
  • Developed positive customer relationships through friendly greetings and excellent service
  • Followed latest market trends
  • Answered questions regarding the store and its merchandise
  • Worked collaboratively in team environment
  • Organized racks and shelves to maintain the visual appeal of the store
  • Provided repeat customers with exceptional care and attention
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Directed individuals to merchandise locations
  • Prioritized and accomplished wide range of tasks each shift
  • Greeted customers and ascertained customers' needs
  • Prepared merchandise for sales floor
  • Always kept work areas clean and neat
  • Accepted and processed returns
  • Suggested accessories and complementary purchases
  • Stocked shelves and supplies and organized displays.

Fiberglass Laminator

Manpower
06.2012 - 10.2012
  • Worked at BGF through Manpower
  • Ran the belt press
  • Operated roller press
  • Operated mini press
  • Packed finished product in boxes for shipment Sale Representatives.

Shoe Show
07.2008 - 10.2009
  • Held Keyholder position
  • Responsible for opening and closing the store
  • Banking deposits
  • Greeted customers and determined customer wants and needs
  • Answer questions regarding store policy and merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain records related to sales.

Waitress, cook, hostess

Chicago on the James Pizzeria
04.2007 - 08.2007
  • Cooked pizza, calzone, prepared subs and salads
  • Waited on customers
  • Seated customers
  • Kept area neat and clean
  • Ring up purchases, make change, process credit
  • Responsible for opening and closing store.

Education

High School Diploma -

Altavista Combine School
06.2006

Skills

  • Problem-solving skills
  • Customer service focus
  • Sales training
  • Social perceptiveness
  • Shipment processing
  • Relationship building
  • Opening and closing procedures
  • Adapt to diverse groups
  • High energy
  • Flexible schedule
  • Able to persuade others effectively
  • Excellent people skills
  • Inventory management
  • Multi-tasking strength
  • Cash register operations
  • Merchandising understanding
  • Banking, closing, credit, make change, neat, press, Maintain records, sales
  • Dispute mediation
  • Reading comprehension skills
  • Energetic self-starter
  • Verbal/written communication
  • Active listening
  • Money handling
  • Outgoing personality
  • Team player mentality
  • Work Task Prioritization
  • Honest and Dependable
  • Creative Thinking
  • Staff Supervision

References

  • Brittany Whitmore, 434-616-0416, known for 12 years
  • Shauntee Trent, 434-316-3676, known for 1 year
  • Amber Wilkerson, 434-473-9925, known for 15 years

Timeline

Cashier

HEAS ENERGY
04.2023 - Current

Sales Associate

Cracker Barrel Inc.
11.2019 - 03.2020

Sales Associate

Ollie's Bargain Outlet
11.2017 - 12.2017

Fiberglass Laminator

Manpower
06.2012 - 10.2012

Shoe Show
07.2008 - 10.2009

Waitress, cook, hostess

Chicago on the James Pizzeria
04.2007 - 08.2007

High School Diploma -

Altavista Combine School

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Wendy Mays