Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Mcleod

Elmont,NY

Summary

Dynamic event assistant with a strong work ethic and exceptional customer service skills, honed at Boom Vip Event. Proven ability to enhance guest experiences through effective communication and meticulous event management. Skilled in event setup and breakdown, fostering teamwork to ensure seamless transitions and successful outcomes. Committed to promoting safety and satisfaction at all events.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event Assistant

Boom Vip Event
04.2020 - Current
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
  • Developed integrated event strategies and conducted on-site events management and follow-up after events.
  • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
  • Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Promoted a safe environment at events through strict adherence to safety protocols and regulations.

Food Server

Golden Krust Bakery
01.2015 - 04.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

Education

High School Diploma -

York College Learning Center
Jamaica, NY
06.2020

Ardenne High School
Kingston, JA

Accounting

Excelsior Community College
Kingston, JA

Skills

  • Event setup and breakdown
  • Strong organization
  • Guest management
  • Promotional material design
  • Room setup and breakdown
  • Teamwork and collaboration
  • Customer service
  • Strong work ethic
  • Positive attitude
  • Attention to detail

Certification

Nursing Aide Certificate

Timeline

Event Assistant

Boom Vip Event
04.2020 - Current

Food Server

Golden Krust Bakery
01.2015 - 04.2020

High School Diploma -

York College Learning Center

Ardenne High School

Accounting

Excelsior Community College

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Wendy Mcleod