Wendy Mcparland
LRTA
Windham
30
years of professional experience
Professional with comprehensive background in multiple trades, bringing valuable experience to diverse tasks. Known for effective problem-solving and reliability, consistently ensuring project completion and team collaboration. Adaptable and dependable with skills in troubleshooting and multitasking.
Work History
Bus Driver
2 Years 3 Months- Ensured passenger safety through adherence to traffic laws and company policies.
- Navigated routes efficiently, optimizing travel time while minimizing delays.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Communicated effectively with dispatchers regarding route changes and passenger needs.
- Trained new drivers on safe operating procedures and company protocols.
District Manager
7 Years 9 Months- Delivered newspapers daily, ensuring timely and accurate distribution across designated routes.
- Maintained organized delivery schedules to optimize efficiency and minimize delays.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Trained new delivery personnel on best practices for efficient route management and customer service.
- Implemented process improvements that streamlined delivery operations, increasing overall productivity.
- Increased customer satisfaction by ensuring timely and accurate delivery of newspapers to subscribers.
- Utilized GPS technology effectively to optimize navigation while delivering papers across multiple locations.
- Contributed to the growth of the newspaper''s circulation through consistent and reliable deliveries.
- Collected and recorded payments from delivery customers and sent checks to accounts receivable for processing.
- Provided excellent customer service to subscribers and businesses.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Updated customers on schedule and delivery changes during holidays.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager in Charge
23 Years- Oversaw daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and enforced food safety protocols to maintain compliance with health regulations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered pizzas efficiently while ensuring adherence to safety and quality standards.
- Managed multiple deliveries simultaneously, optimizing routes for timely arrival.
- Collaborated with kitchen staff to ensure order accuracy and resolve issues promptly.
- Developed strong relationships with customers, fostering loyalty through excellent service.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
Education
Bachelor of Science
High School Diploma
Skills
Clean driving record
Relationship building
Customer service
Problem-solving
Friendly
positive attitude
Timeline
Bus Driver
LRTA
03.2024 - CurrentRead More
District Manager
Lowell Sun
06.2016 - 03.2024Read More
Manager in Charge
G&G Quick Bite
06.1996 - 06.2019Read More
Hesser College
Bachelor of Science
Read More
Greater Lowell Vocational High School
High School Diploma
Read More