Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Wendy Melendez

El Paso

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Medical Office Specialist

Cardiology Care Consultants HCA
09.2024 - Current
  • Facilitating effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Establishing strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processing payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Strengthening patient relationships with consistent follow-up on test results, appointments, and referrals.
  • Engaging in HCA Healthcare peer interviewing.

FRONT OFFICE SUPERVISOR

Her Health OBGYN
02.2023 - 09.2024
  • Managed front desk operations, including check-in and check-out procedures and patient services.
  • Provided training and guidance to new staff members on all aspects of medical office operations.
  • Resolved patient complaints through effective communication and problem-solving techniques.
  • Prepared reports summarizing operational activities such as patient visits, billing data, collections.
  • Supervised daily workflow within the medical office by delegating tasks and monitoring progress.
  • Performed administrative duties including filing documents, answering phones, entering data into the computer system.
  • Utilized customer service skills to maintain positive relationships with patients, families, and other healthcare professionals.
  • Assisted physicians in coordinating referrals to specialists when needed.
  • Ensured compliance with HIPAA regulations for privacy of patient information and records.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.

INSURANCE VERIFICATION SPECIALIST

Her Health OBGYN
01.2017 - 02.2023
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Communicated verification and authorization status updates with Doctors to facilitate decision-making for patient admissions, procedures and insurance coverage
  • Answered telephone calls to offer office information, answer questions and direct calls to staff
  • Scheduled patient appointments in respective doctors’ calendars and followed up with reminder phone calls
  • Assisted in surgery scheduling as needed
  • Completed administrative patient intakes with case histories, insurance information and mandated forms
  • Carried out front office duties utilizing data entry skills in framework of medical database.

OFFICE MANAGER

Tru Mens Clinic
02.2016 - 01.2017
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Optimized organizational systems for payment collections, deposits and recordkeeping
  • Coached new hires on clinic processes while managing employees to achieve maximum production
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
  • Coordinated special projects and managed schedules.

MEDICAL OFFICE SPECIALIST

Desert Mountain OBGYN
01.2012 - 02.2016
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Entered procedure codes and diagnosis codes into medical billing software
  • Received, recorded and filed medical payments by check, cash and credit card
  • Used EMDs to schedule appointments for doctor visits and procedures
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues
  • Answered telephone calls to offer office information, answer questions and direct calls to staff
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Registered and verified patient records before triage with most up-to-date information.

Education

No Degree -

El Paso Community College
El Paso, Tx

High School Diploma -

Irvin High School
El Paso, TX
05-1999

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Communication and Interpersonal Skills
  • Organization and Time Management
  • Computer Proficiency
  • Problem-solving abilities
  • Multitasking
  • Attention to Detail
  • Teamwork and Collaboration
  • Administrative tasks

LANGUAGES

Spanish Advanced
English Advanced

Timeline

Medical Office Specialist

Cardiology Care Consultants HCA
09.2024 - Current

FRONT OFFICE SUPERVISOR

Her Health OBGYN
02.2023 - 09.2024

INSURANCE VERIFICATION SPECIALIST

Her Health OBGYN
01.2017 - 02.2023

OFFICE MANAGER

Tru Mens Clinic
02.2016 - 01.2017

MEDICAL OFFICE SPECIALIST

Desert Mountain OBGYN
01.2012 - 02.2016

No Degree -

El Paso Community College

High School Diploma -

Irvin High School

Bachelor of Science - Healthcare Administration

Western Governors University

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