Wendy Mellette
Crossville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Propane industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Manchester Tank & Equipment
Crossville, TN
09.2018 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Determined most cost-effective procedures and routes for shipments.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
Department Assistant
Cumberland Medical Center
Crossville, TN
11.2005 - 09.2015
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- timekeeping using Kronos System
- Medication Reconciliation for patients in the Emergency Room.
Certified Pharmacy Technician
Cumberland Medical Center
Crossville, TN
06.2003 - 11.2005
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Determined most cost-effective procedures and routes for shipments.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
Education
High School Diploma -
Fulton High School
Knoxville, TN1990
Certificate of Technical Studies - Pharmacy
MedVance Institute
Cookeville, TN06-2003
Skills
- Customer support
- Complaint resolution
- Database management
- D365
- Kronos
- CRM Sales
Certification
National Certified Pharmacy Technician
2020 Award of Excellence
Awarded the 2020 Shining Star for Excellence in Customer Service with Manchester Tank.
Timeline
Senior Customer Service Representative
Manchester Tank & Equipment
09.2018 - Current
Department Assistant
Cumberland Medical Center
11.2005 - 09.2015
Certified Pharmacy Technician
Cumberland Medical Center
06.2003 - 11.2005
High School Diploma -
Fulton High School
Certificate of Technical Studies - Pharmacy
MedVance Institute