Wendy Mena
Houston ,Texas
Summary
Trustworthy and dedicated customer service cashier with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Coordinator I
United Airlines
01.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Supervised production workers to identify areas in need of improvement for high-quality production.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified and helped resolve production problems, increasing output while reducing errors.
Customer Service Representative
United Airlines
06.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Food Production Worker
United Airlines
03.2017 - 01.2020
- Prepared and built food items according to standardized recipes and directions.
- Broke down, cleaned and sanitized work stations at end of shift.
- Worked in all areas of production to improve efficiency.
- Set up work stations, including prep tables, service counters and steam tables.
- Followed production list provided by supervisor.
- Stored food properly by adhering to food safety policies and procedures.
- Adhered to company safety policies and procedures, including proper food safety and sanitation.
- Identified proper cooking times and temperatures for various food products based on written recipes and formulas.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
- Maintained clean work areas for optimal food quality.
- Selected and measured or weighed ingredients using English or metric measures and balance scales.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Worked flexible hours; night, weekend, and holiday shifts.
Server Assistant
Corner Bakery Cafe
03.2013 - 06.2016
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted cashiers with processing customer payments and documenting orders.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Prepared beverages and filled food orders for customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers and answered any questions.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
Cashier
Original Tommy's Hamburgers
06.2011 - 07.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared beverages and filled food orders for customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Quickly and accurately counted drawers at start and end of each shift.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Best Buy
01.2010 - 04.2010
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Operated cash register to record all transactions accurately and efficiently.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CANurse Practitioner - Family Practice Nurse Practitioner
UEI College
Van Nuys, CASkills
Cash Handling
Guest Services
Cash Register Operation
Purchase Assistance
Customer Direction
Product Organization
Sales
Food Preparation
Cleaning
Microsoft Office Suite Proficiency
Timeline
Customer Service Representative
United Airlines
06.2022 - 09.2024
Coordinator I
United Airlines
01.2020 - Current
Food Production Worker
United Airlines
03.2017 - 01.2020
Server Assistant
Corner Bakery Cafe
03.2013 - 06.2016
Cashier
Original Tommy's Hamburgers
06.2011 - 07.2013
Cashier
Best Buy
01.2010 - 04.2010
High School Diploma -
Chatsworth Charter High School
Nurse Practitioner - Family Practice Nurse Practitioner
UEI College