Wendy Mendez-Hasselman
New York,NY
Summary
Enthusiastic and driven candidate who enjoys working with people and learning more about the performing arts. Many years of volunteer experience working with children and adolescents. Leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests.
Overview
10
10
years of professional experience
Work History
Lead – Front of House Manager
Boca Ballet Thetre
08.2019 - 01.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinate all activities with box office manager, boutique coordinator, concessions coordinator, VIP patron services administrator, audience surveyors, and parking attendants.
- Post-performance lobby clean up – break down at end of performance run, properly pack all items to be returned to warehouse facility.
Parent Volunteer
Boca Ballet Theatre
08.2012 - 01.2023
- Technical Theater Work - Truck load and unload pre and post performances - Assist with theater prep work hanging back drops, setting up dressing rooms, preparing lobby for guests.
- Front of House Work - Usher - Concessions - Audience Surveyor - Pre/Post-performance lobby set up and clean up
- Back of House Work - Dressing Room Assistance - Seamstress Assistance for costumes
- Event Committee Work - Assist with planning of fundraising events - Pre/Post-event set up / clean up
- Auditions - Assist with registration, set up, photography, etc. - Pre/Post-performance studio set up
School Program Ambassador
Kindness Matters 365
08.2015 - 05.2021
- Ambassador Leader and Coordinator K-5
- Ambassador Mentor K-12
- Event Volunteer
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Parent Volunteer
Banyan Creek Elementary - Drama Club
08.2015 - 05.2017
- Technical Theater Work – Assist with prep work, Building/painting props, Theater set up
- Dressing Room Assistant – Sewing, Costumes, Planning, Organizing
- Front of house – Usher, Box Office, Concessions, Flowers
- Event Committee – Planning, Fundraising, Flyers
Education
Master of Arts - Curriculum And Instruction
University of Denver
Denver, CO05.2009
Master of Arts - Spanish Literature
University of Colorado At Boulder
Boulder, CO12.2001
Bachelor of Arts - Spanish Literature - Secondary Education
Queens College of The City University of New York
Flushing, NY06.1998
Skills
- Activity Supervision
- Facility Inspections
- Event Oversight
- Event Planning
- Safety Management
- Employee Scheduling
Timeline
Lead – Front of House Manager
Boca Ballet Thetre
08.2019 - 01.2023
School Program Ambassador
Kindness Matters 365
08.2015 - 05.2021
Parent Volunteer
Banyan Creek Elementary - Drama Club
08.2015 - 05.2017
Parent Volunteer
Boca Ballet Theatre
08.2012 - 01.2023
Master of Arts - Curriculum And Instruction
University of Denver
Master of Arts - Spanish Literature
University of Colorado At Boulder
Bachelor of Arts - Spanish Literature - Secondary Education
Queens College of The City University of New York
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