Wendy Mendez Rodriguez
North Hollywood,California
Summary
Highly-Motivated Certified Medical Assistant/Phlebotomist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Senior Phlebotomist
Providence Saint Johns Hospital
Santa Monica, CA
03.2024 - Current
- Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
- Participated in continuing education programs related to phlebotomy practices and techniques.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Performed administrative and clinical tasks to keep the medical facility running smoothly.
- Provided support to physicians, nurses and other healthcare professionals in a variety of clinical settings.
- Assisted with patient exams, taking vital signs, collecting specimens, administering injections and performing laboratory tests.
- Answered phone calls, responded to emails and greeted visitors in a professional manner.
- Sterilized equipment according to established protocols before use on each patient.
- Provided emotional support to distressed patients during difficult times.
- Maintained a clean, safe, and organized work environment.
Certified Medical Assistant/Lab Assistant
Arroyo Oaks Medical Associates
Thousand Oaks, CA
05.2023 - 01.2024
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Organized lab test solutions, compounds and reagents.
- Completed equipment maintenance and calibration tasks according to standards.
- Expertly procured and processed specimens for laboratory staff.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Referred quality control data to Clinical Laboratory Scientist Coordinator.
- Collected, labeled and stored lab samples according to laboratory specifications.
Pastry Chef
Portos Bakery
Northridge, CA
06.2019 - 10.2022
- Trained kitchen workers on culinary techniques.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted customers with planning cake vision, including color, theme and size.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Cake Decorator
La Mejor Bakery
North Hollywood, California
06.2013 - 06.2019
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Finished baked goods with glazes, icings and other toppings.
- Measured and weighed ingredients to prepare dough for recipes.
- Mentored baking staff in proper techniques and bakery procedures.
Medical Assistant
Alonso Medical Group
Van Nuys, CA
05.2008 - 05.2013
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
CPT Licence
Los Angeles Career College
Northridge, CA02.2023
BLS/CPR American Heart Association
Los Angeles Career College
Northridge, CA02.2023
Medical Assistant Certification
Concorde Career College
North Hollywood, CA01.2023
Medical Assistant Refresher Course
Concorde Career College
North Hollywood, CA10.2022
Medical Assistant Diploma
Concorde Career College
North Hollywood, CA07.2008
High School Diploma
North Hollywood High School
North Hollywood, CA06.2007
Skills
- EKG Set up and Monitoring
- Electronic Medical Records
- Phlebotomy
- Medical Procedures
- Specimens Collection and Processing
- HIPAA Compliance
- Patient Documentation
- Medical Terminology
- Customer Service
- Team Management and Supervision
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Phlebotomist
Providence Saint Johns Hospital
03.2024 - Current
Certified Medical Assistant/Lab Assistant
Arroyo Oaks Medical Associates
05.2023 - 01.2024
Pastry Chef
Portos Bakery
06.2019 - 10.2022
Cake Decorator
La Mejor Bakery
06.2013 - 06.2019
Medical Assistant
Alonso Medical Group
05.2008 - 05.2013
CPT Licence
Los Angeles Career College
BLS/CPR American Heart Association
Los Angeles Career College
Medical Assistant Certification
Concorde Career College
Medical Assistant Refresher Course
Concorde Career College
Medical Assistant Diploma
Concorde Career College
High School Diploma
North Hollywood High School
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