Wendy Mendoza
Webster,TX
Summary
Driven professional with a proven track record in customer service and appointment scheduling, demonstrated at UTMB Health. Excelled in multitasking and organization, enhancing customer satisfaction and operational efficiency. Bilingual in Spanish and English, adept at leveraging verbal communication skills to resolve issues and achieve a significant increase in customer retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Server
Fish Place
01.2010 - 01.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards..
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs..
Patient Access Representative
UTMB Health
02.2023 - 10.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Office Manager
Priority Healthcare
09.2021 - 02.2023
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
Optimal Healthcare
09.2017 - 03.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Texas City High School
Texas City, TX05.2009
Skills
- Customer Service
- Appointment Scheduling
- Multitasking and Organization
- HIPAA Compliance
- Medical Terminology
- Flexible Schedule
- Phone and Email Etiquette
- Data Entry
- Scheduling appointments
- Telephone skills
- Multi-Line Telephone Systems
- Verbal and written communication
- Cash Handling
- Customer Satisfaction
- Bilingual in Spanish and English
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
UTMB Health
02.2023 - 10.2023
Office Manager
Priority Healthcare
09.2021 - 02.2023
Front Desk Receptionist
Optimal Healthcare
09.2017 - 03.2020
Server
Fish Place
01.2010 - 01.2024
High School Diploma -
Texas City High School
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