Summary
Overview
Work History
Education
Skills
Timeline

Wendy Menge

Johnson City,TN

Summary

Dynamic social work professional with a robust educational background and extensive experience in child and family services. Pursuing a Master of Social Work (MSW) at Widener University, with a Bachelor of Social Work (BSW) from East Tennessee State University and an Associate of Science (A.S.) from Northeast State Community College. Demonstrates expertise in client assessments, therapeutic service delivery, and compliance documentation, acquired through roles as a Family Service Worker II and On-the-Job Trainer at Camelot Care Center. Dedicated to fostering positive outcomes for clients, mentoring new team members, and enhancing service delivery through collaborative practices.

Overview

14
14
years of professional experience

Work History

Family Service Worker II

Department of Children’s Services
02.2025 - 07.2025
  • Successfully completed an intensive 18-week pre-service and certification training program, demonstrating my commitment and readiness for the role, and adeptly managed a caseload of five clients.
  • Demonstrated my ability to learn and adapt in a new environment by effectively shadowing seasoned Family Service Workers II to master daily operations and enhance client management strategies.

On-the-Job Trainer/Foster-care Coordinator

Camelot Care Center
05.2018 - 11.2024
  • Conducted thorough client assessments during intake, carried out community visitations, and managed transportation for clients with precision.
  • Delivered approved therapeutic services, emphasizing coping skills, behavior modification, parenting techniques, and crisis intervention.
  • Ensured timely and accurate clinical documentation, swiftly addressing any discrepancies to maintain compliance and quality.
  • Advocated for clients by acting as a key liaison with various professionals and agencies involved in their care.
  • Played an integral role in Supervision and Treatment Team meetings, presenting detailed progress updates and actionable insights on assigned clients.
  • Championed quality through peer audits as part of the Performance Quality Improvement Cycle, leveraging data to enhance client services and program efficacy consistently.
  • Led and coordinated on-the-job training for new hires in the Therapeutic Foster Care program across the Kingsport to Chattanooga area, ensuring high standards from the outset.

Case Manager

Steppenstone Youth Treatment Center
12.2016 - 05.2018
  • Efficiently managed both electronic and hard copy files to secure necessary information for streamlined client care.
  • Produced comprehensive reports and communication critical for client treatment and care.
  • Proactively scheduled appointments and collaborated with staff on referral and residential admissions.
  • Actively participated in Individualized Education Program (IEP) meetings and ensured smooth client discharge processes.
  • Provided supervision for clients, coordinated impactful Child and Family Team meetings, and facilitated orientation for new residential admissions.
  • Streamlined scheduling of Utilization Reviews and intake paperwork with families and guardians.
  • Led six hours of Group Psychoeducation each week, fostering skill development and active client engagement.

Retail Associate

Wal-Mart
06.2011 - 12.2016
  • Delivered outstanding customer service, consistently creating positive shopping experiences.
  • Conducted thorough background checks for firearm sales, guaranteeing adherence to legal protocols.
  • Excelled in daily operations, contributing effectively to both micro and mezzo-level tasks.

Education

Bachelor of Social Work (BSW) -

East Tennessee State University (ETSU), Johnson City, TN
12.2016

Associate of Science (A.S.) - undefined

Northeast State Community College (NESC), Blountville, TN
05.2014

Skills

  • Advanced proficiency in Windows Vista and XP, Microsoft Office Suite (Word, Excel, PowerPoint), and Telehealth resources
  • Demonstrated organizational, communication, and interpersonal skills with a relentless commitment to client advocacy and service excellence FSW II to manage assigned caseload effectively
  • CPR Certification and Medication Administration Training
  • Trained and experienced in utilizing techniques to address trauma within family systems I provide in-home sessions and develop tailored treatment plans, which include a comprehensive safety plan Additionally, completed monthly reports to assess progress and identify any deficits
  • Possesses expertise in de-escalation techniques and in managing on-call situations to effectively address safety concerns while strictly adhering to DCS policies and procedures
  • Open Collaboration and Transparency with DCS for navigation in Family reunification or adoption while adhering to policies and procedures
  • Experience in identifying and providing resources to address deficits and needs This includes collaborating with providers, team members, and family systems to ensure that the application processes and requirements for receiving assistance are effectively fulfilled
  • Patience and tolerance
  • Team-based coordination efforts
  • Quality assessment expertise
  • Collaborative teamwork
  • Documentation
  • Complex Problem-solving
  • Deadline compliance
  • Warm and friendly
  • Problem-solving abilities
  • Multitasking Abilities
  • Attention to detail
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Decision-making
  • Relationship building
  • Hygiene practices
  • Self motivation

Timeline

Family Service Worker II - Department of Children’s Services
02.2025 - 07.2025
On-the-Job Trainer/Foster-care Coordinator - Camelot Care Center
05.2018 - 11.2024
Case Manager - Steppenstone Youth Treatment Center
12.2016 - 05.2018
Retail Associate - Wal-Mart
06.2011 - 12.2016
Northeast State Community College (NESC) - Associate of Science (A.S.),
East Tennessee State University (ETSU) - Bachelor of Social Work (BSW),

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Wendy Menge