Wendy Mercado
Phoenix,AZ
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing multitasking abilities, strong work ethic, adaptability, and exceptional interpersonal skills. Also Adept at working effectively unsupervised and quickly mastering new skills. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Beautiful Pathways Behavioral Health Facility
Laveen , AZ
12.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Enhanced phone communication skills to effectively de-escalate distressed clients.
Manager
Two Hands Corn Dogs LLC
Mesa , AZ
05.2023 - 08.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Intake Specialist
Ascend Behavioral Health and Wellness
Phoenix, AZ
11.2022 - 05.2023
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Provided crisis intervention services as needed to clients in distress.
- Reviewed referral sources for appropriateness prior to admission into program.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Answered phone calls to provide assistance, information and medical personnel access.
Team Member
Buffalo Wild Wings, BWW
Phoenix, AZ
04.2022 - 11.2022
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Addressed customer needs, responding to specific requests.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cashier
Burger King
Phoenix , AZ
07.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2023
Skills
- Workflow Optimization
- Spreadsheet Management
- Report Writing
- Office Administration
- Highly organized
- Customer Service
- Complex Problem-Solving
- Efficient Telephone Communication
- Time Management
- Insurance processing
- Efficient Data Input
- Rapid Skill Acquisition
- Effective Multitasker
- Maintains Composure in High-Stress Situations
- Fluent In Two Languages
- Supportive Team Collaborator
Certification
- Fingerprint Clearance Card - [State] Department of Public Safety.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Administrative Assistant
Beautiful Pathways Behavioral Health Facility
12.2023 - Current
Manager
Two Hands Corn Dogs LLC
05.2023 - 08.2024
Intake Specialist
Ascend Behavioral Health and Wellness
11.2022 - 05.2023
Team Member
Buffalo Wild Wings, BWW
04.2022 - 11.2022
Cashier
Burger King
07.2021 - 12.2021
- Fingerprint Clearance Card - [State] Department of Public Safety.
High School Diploma -
Barry Goldwater High School
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