Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Meyer

Spokane,WA

Summary

Professional with extensive experience in administrative support and social services. Proven organizational skills and exceptional interpersonal abilities. Skilled in maintaining confidentiality and providing comprehensive team support.

Overview

22
22
years of professional experience

Work History

211 Information & Resource Specialist

Frontier Behavioral Health
Spokane, WA
02.2021 - Current
  • Assessed client needs and guided callers in navigating and accessing community resources.
  • Participated in public outreach events and agency trainings.
  • Assisted clients in the completion of paperwork for services and benefits.
  • Documented interactions and compiled essential statistical data for monthly reports.
  • Fostered relationships with external partners and organizations.
  • Guided clients in triaging competing or complicated needs.

COVID-19 Warm Line Support Specialist

Frontier Behavioral Health
Spokane, WA
06.2020 - 01.2021
  • Offered emotional support to individuals in crisis by employing active listening skills
  • Documented interactions thoroughly for follow-up actions and reporting purposes.
  • Maintained confidentiality and adhered to ethical guidelines in all communications.
  • Developed rapport with diverse populations, encouraging trust and open communication.
  • Coordinated referrals to relevant community resources.

Elder Services Intake Pre-Screen Specialist

Frontier Behavioral Health
Spokane, WA
01.2013 - 06.2020
  • Conducted initial assessments of client needs and concerns, and obtained other pertinent information.
  • Utilized electronic health record systems for data entry and management.
  • Coordinated effective communication between clients and service teams.
  • Created and co-facilitated the orientation process for all new clients.
  • Assisted clinicians by managing clerical responsibilities, conducting phone outreach, performing home visits, and organizing group setups.

Elder Services Case Management Assistant

Frontier Behavioral Health
Spokane , WA
06.2003 - 01.2013
  • Prepared reports and summaries for case management meetings.
  • Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
  • Participated in multidisciplinary team meetings to discuss cases and develop strategies for providing effective care.
  • Managed appointment scheduling for clinicians.
  • Researched community resource options for diverse needs.
  • Assisted clinicians by managing clerical responsibilities, conducting phone outreach, performing home visits, and organizing group setups.

Education

Bachelor of Arts - Social Work & Sociology

University of Maryland, Baltimore County
Baltimore, MD
12-1991

Skills

  • Resource navigation
  • Detail orientation
  • Excellent communication
  • Multitasking abilities
  • Triaging information and referral calls
  • Knowledge of community resources
  • Professional and engaging personality

Timeline

211 Information & Resource Specialist

Frontier Behavioral Health
02.2021 - Current

COVID-19 Warm Line Support Specialist

Frontier Behavioral Health
06.2020 - 01.2021

Elder Services Intake Pre-Screen Specialist

Frontier Behavioral Health
01.2013 - 06.2020

Elder Services Case Management Assistant

Frontier Behavioral Health
06.2003 - 01.2013

Bachelor of Arts - Social Work & Sociology

University of Maryland, Baltimore County

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