Wendy M Howell
Muncie
Summary
Dedicated to securing a fulfilling career aligned with long-term professional aspirations while delivering exceptional value and customer experiences to the organization. Committed to continuous growth and development, leveraging skills to positively contribute to team objectives and enhance overall performance. Eager to embrace challenges that foster personal and professional advancement, ensuring a lasting impact within the workplace.
Overview
2025
2025
years of professional experience
Work History
Customer Service/ Ecommerce Specialist
Mid-West Homes for Pets
01.2012 - 01.2025
- Manage key accounts - Amazon, Walmart, Chewy.com, PetSmart, Petco
- Manage routing and logistics for shipments
- Communication with the warehouse team in regard to shipments
- Create and develop product listings for key accounts
- Add new product listings to websites
- Responsible for answering inbound phone calls
- Manage and direct inbound calls and questions to the proper department
- Manage and process warranty replacement orders for all customer request
- Manage and process B2B ecommerce orders to be shipped to individual stores
- Manage and process all Distributor orders to be shipped to distributors
- Manage all disputes, chargebacks, shortages, overages for all customer orders.
- Data Entry
- Epicor (ERP) software program
- Process credit/debit memos
- Communication with individual sales reps per territory in regard to individual pet stores
- Instructed new employees on software use, processing orders and customer service protocol
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Medical Billing Specialist
Anesthesia Services
01.2009 - 01.2012
- Manage and process payments to multiple medical practices
- Managed a portfolio of delinquent accounts
- Recovered overdue payments
- Reconciled weekly bank deposits
- Identified and resolved patient billing and payment issues.
Property Manager
JSK Properties
2000 - 2005
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Store Manager
Elegant Accents, Inc
01.1994 - 01.2005
- Managed all aspects of the accounts payable dept, processing all vendor invoices
- Managed accounts receivable processes ensuring accurate and timely payments
- Managed and executed payroll processing for 8-10 employees
- Supported the buyer in purchasing inventory
- Trained new hires on company policies and procedures
- Provided professional consultations to clients
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associates Degree - Health Information Management
Indiana Business College
01.2007
Skills
- Detail-oriented data management
- Strong verbal communication
- Skilled in Microsoft and ERP applications
- Experience with document automation tools
- Customer relations
- Documentation management
- Expert problem solving
- Analytical thinking
Timeline
Customer Service/ Ecommerce Specialist
Mid-West Homes for Pets
01.2012 - 01.2025
Medical Billing Specialist
Anesthesia Services
01.2009 - 01.2012
Store Manager
Elegant Accents, Inc
01.1994 - 01.2005
Property Manager
JSK Properties
2000 - 2005
Associates Degree - Health Information Management
Indiana Business College
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