Wendy Miches
Bogota,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Universal Customer Service Member position. Ready to help team achieve company goals.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
RETAIL STORE MANAGER
T-Mobile
09.2021 - 08.2023
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
STORE ASSISTANT
Metro By T-Mobile
03.2019 - 09.2021
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
MOBILE EXPERT
T-Mobile
10.2015 - 01.2019
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented researched and resolved customer services issues
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CAR RENTAL AGENT
Avis Rent Car
04.2014 - 09.2015
- Greeted Customers when entering store to assertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Answered product questions with up to date knowledge of sales and store promotions
- Managed wide variety of customer service, issues quickly and empathetic manner.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
CUSTOMER REP. DIRECTV AND SAMSUNG
Laurus International / Alorica Call Center
06.2012 - 04.2014
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented researched and resolved customer services issues
- Managed customer calls effectively and efficiently in a complex, tast paced and challeging call center environment.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
COMPUTER AND ENGLISH TEACHER
Dominico-Americano School
10.1998 - 11.2012
- Improved instruction methods by using variety of assessment tools and strategies
- Assigned lessons and correct homework
- Attented workshops to learn about student motivation and engaging learning activities
- Planned class activities and curriculum
- Assisted teachers and students to reinforce content subject with internet educational websites
- Participated a variety of English Conference to reinforce teaching methods and classroom management.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Developed innovative lesson plans to engage students in English language learning.
Education
Master of Science - Teaching English As A Second Language
NOVA SOUTHEASTERN UNIVERSITY
Fort Lauderdale, FL10.2007
Bachelor of Technology -
Universidad Tecnológica De Santiago
SANTO DOMINGO, DOMINICAN REPUBLIC06.2002
Skills
- Shift Scheduling
- Promotional Planning
- Problem-Solving
- Sales Growth
- Inventory Control
- Detail Oriented
- Highly Motivated
- Customer Service
- Strong Multi-Tasking
- Employee Scheduling
- Inventory Management
- Technology Proficiency
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
hobbies and interests
- Accounting and Customer Service.
- Bank Teller.
- Assistant office Clerk.
- Administrative Assistant.
- Rental Customer Service.
- Packing and Delivering Customer Service.
- Substitute Teacher.
- Teaching English or Spanish as a Second Language.
Certification
Master of Science in TESOL
Substitute Teacher Credential.
Timeline
RETAIL STORE MANAGER
T-Mobile
09.2021 - 08.2023
STORE ASSISTANT
Metro By T-Mobile
03.2019 - 09.2021
MOBILE EXPERT
T-Mobile
10.2015 - 01.2019
CAR RENTAL AGENT
Avis Rent Car
04.2014 - 09.2015
CUSTOMER REP. DIRECTV AND SAMSUNG
Laurus International / Alorica Call Center
06.2012 - 04.2014
COMPUTER AND ENGLISH TEACHER
Dominico-Americano School
10.1998 - 11.2012
Master of Science - Teaching English As A Second Language
NOVA SOUTHEASTERN UNIVERSITY
Bachelor of Technology -
Universidad Tecnológica De Santiago
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