Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Miller

Charlotte,NC

Summary

Experienced with managing mailroom operations, focusing on efficiency and accuracy. Utilizes organizational and leadership skills to oversee daily tasks and ensure smooth workflows. Track record of implementing process improvements and fostering collaborative team environment.

Knowledgeable [Desired Position] with strong background in overseeing mailroom operations. Proven ability to streamline processes and ensure accurate mail distribution. Demonstrated leadership and problem-solving skills through effective team management and attention to detail.

Overview

22
22
years of professional experience

Work History

Mailroom Supervisor

Canon Business Process Services
06.2024 - Current
  • Supervised daily operations of mailroom activities, ensuring timely processing and distribution of all incoming and outgoing mail.
  • Trained and mentored team members on best practices for mail handling and sorting techniques.
  • Implemented streamlined workflows that improved efficiency in mail delivery processes across the organization.
  • Coordinated inventory management for mailing supplies, optimizing resource allocation to prevent shortages.
  • Established strong vendor relationships to negotiate better rates and services for mailing requirements.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.

Workflow Coordinator

Conduent
12.2022 - 06.2024
  • Efficiently image documents received from the production floor with a high level of quality using the Opex Falcon conducts quality checks of all batches received from the production floor (1st and Last process) Assist in researching and identifying the root cause regarding errors. Perform basic cleaning and routine maintenance on assigned equipment. Escalate service issues to management as needed Ensure all required quality control measures are followed. Interacts with management and staff to ensure Service Level Agreements are achieved. Cross training others as needed.
  • Coordinated cross-functional teams to streamline workflow processes and enhance operational efficiency.
  • Implemented standardized procedures improving task accuracy and reducing processing time.
  • Analyzed workflow metrics to identify bottlenecks, driving continuous improvement initiatives across departments.

Data Processor

Business Ink
09.2014 - 11.2017
  • Monitor directories through internal software for incoming and outgoing client’s files. Maintain and troubleshoot automated processes and perform testing relative to newly implemented projects and production jobs. Assemble all paperwork for production. Effectively manage multiple time sensitive job processing applications.

Senior Processing Specialist

First Data
10.2008 - 09.2014
  • Follow client procedures and achieve SLA against performance objective. Responsible for pulling and verifying ARC/ICL reports to deposit reports and handling all rejected payments. Conduct problem solving and analysis to resolve day to day operational issues. Handled highly complex customers with unique, specific and/or challenging processing requirements. Performs look ups and additional research on rejected payments and paperwork. Higher level decision making on transactions. Manage receive dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met. Communicate with all areas of Operations throughout the shift to assure deadlines are met. Customer Contact to resolve issues and processes. Process work accurately and maintain performance output in accordance with department and client standards. Demonstrates a high-level knowledge of specific client requirements. Assist with Training & Controls for Quality Assurance.

Cash Vault Teller

Dunbar Armored
09.2010 - 04.2011
  • Part time Secured and accurately processes customer deposits brought to Cash Vault via Armored truck. Counting currency, separating/segregating currency, packing/unpacking currency and monitoring inventory counts and levels.

Consumer Loan Processor

KeyBank Home Improvement
07.2006 - 10.2008
  • Provide external customer to customer and home improvement dealers. Route all loan stipulations to various departments. Process all home improvement applications via phone or fax.

Deposit Correction Operator

Branch Banking and Trust
12.2004 - 07.2006
  • Balance inaccurate banking transactions. Resolved errors made by teller, customer or proof operator. Provide teamwork by collecting inaccurate bathes of work. Provided internal and external communication to customers.

Patient Care Technician

Metrolina Kidney
09.2003 - 07.2004
  • Direct Patient Care - Spend most of the day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment. Take care of up to 4 patients at a time. Technician Duties - Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Exposure to blood and needles.

Education

Small Business Course -

Central Piedmont Community College
01.2013

Diploma - undefined

West Charlotte Senior High
06.1993

Skills

  • Package handling
  • Shipping and receiving
  • Verbal and written communication
  • Deadline management
  • Policy enforcement
  • Mail sorting
  • Problem-solving skills
  • Handling and sorting mail
  • Loading and unloading
  • Postal regulations
  • Shipment preparation
  • Post office operations
  • Multitasking
  • Problem-solving abilities
  • Excellent communication
  • Team leadership
  • Active listening
  • Effective communication
  • Decision-making
  • Customer service management
  • Phone and email etiquette
  • Data entry
  • Handling complaints

Timeline

Mailroom Supervisor

Canon Business Process Services
06.2024 - Current

Workflow Coordinator

Conduent
12.2022 - 06.2024

Data Processor

Business Ink
09.2014 - 11.2017

Cash Vault Teller

Dunbar Armored
09.2010 - 04.2011

Senior Processing Specialist

First Data
10.2008 - 09.2014

Consumer Loan Processor

KeyBank Home Improvement
07.2006 - 10.2008

Deposit Correction Operator

Branch Banking and Trust
12.2004 - 07.2006

Patient Care Technician

Metrolina Kidney
09.2003 - 07.2004

Diploma - undefined

West Charlotte Senior High

Small Business Course -

Central Piedmont Community College

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Wendy Miller