Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Mitchell

Toccoa,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Salvation Army Family Store
03.2021 - 02.2024
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored security to protect employees, customers and property.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Country Store
04.2020 - 02.2021
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.

Waitress

Waffle House
10.2018 - 08.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new servers on restaurant policies and procedures.
  • Informed customers about daily and seasonal specials.

Education

No Degree - Criminal Justice

North Georgia Technical College
04.2013

Skills

  • Documentation And Reporting
  • Succession Planning
  • Customer Relationship Management
  • Human Resources Management
  • Idea Development and Brainstorming
  • Task Delegation
  • Employee Coaching and Mentoring
  • Preventive Maintenance
  • Professional and Courteous
  • Financial Management
  • Retail Operations
  • Money Handling

Timeline

Assistant Manager

Salvation Army Family Store
03.2021 - 02.2024

Cashier

Country Store
04.2020 - 02.2021

Waitress

Waffle House
10.2018 - 08.2019

No Degree - Criminal Justice

North Georgia Technical College

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Wendy Mitchell