Wendy Mobley
Jefferson
Summary
Dynamic Health Information Lead Technician with a proven track record at the University of Georgia Health Center, enhancing patient data accuracy and ensuring compliance with HIPAA regulations. Excelled in leadership, problem-solving, and effective communication, significantly improving departmental efficiency. Skilled in electronic health records and patient confidentiality, committed to excellence in healthcare information management.
Overview
39
39
years of professional experience
Work History
Health Information Lead Technician
University of Georgia Health Center
01.2023 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Planned, scheduled, and delegated daily work to team of employees.
- Assist manager in day to day operations to ensure departmental functions operate efficiently
- Oversee department operations and staff in the absence of the Manager
- Resolve concerns/complaints from patients/families and other clinics/departments
- Collaborate with clinics/departments in directing patient care
- Provide friendly, courteous, and professional service to all customers
- Manage patient health records and information
- Verify eligibility for care and insurance information
- Process requests for health records to patients, insurers, and healthcare providers
- Ensure compliance with HIPPA, FERPA, and other regulations
Health Information Tech
University of Georgia Health Center
08.1998 - 12.2022
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Reduced errors in patient information by diligently verifying data entered into the electronic health records system.
- Verified eligibility for care
- Updated demographics and insurance information
- Processed requests for health records, insurers, and healthcare providers
- Protected patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality protocols.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in training new staff on medical record processing and filing procedures.
Front Desk Receptionist
Dr. Manuel Alexander
11.1985 - 02.1998
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Jefferson High School
Jefferson, GASkills
- HIPAA regulations
- Listening skills
- Telephone etiquette
- Patient confidentiality
- Problem-solving skills
- Electronic health records
- Scheduling
- Administrative skills
- Scheduling appointments
- Oral and writing communication
- Records management
- Front office management
- Information management
- Data security
- Confidentiality handling
- Effective communication
- Customer interaction
- Phone etiquette
Timeline
Health Information Lead Technician
University of Georgia Health Center
01.2023 - Current
Health Information Tech
University of Georgia Health Center
08.1998 - 12.2022
Front Desk Receptionist
Dr. Manuel Alexander
11.1985 - 02.1998
High School Diploma -
Jefferson High School
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