Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Molina

Nashville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service

Target
09.2021 - Current
  • Answered incoming calls from current customers and asked open-ended questions to determine needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Front of House Team Member

Chick-fil-A
10.2018 - 09.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Glencliff High School
Nashville, TN
05.2016

Skills

  • Fluent in Spanish
  • Customer Needs Assessment
  • Corporate Policies
  • Information Updates
  • Cash Handling
  • Telephone Etiquette
  • Decision Making
  • Time Management
  • Computer Literacy
  • Meeting Deadlines
  • Active Listening
  • Effective Communication
  • Problem Solving
  • Critical Thinking
  • Scheduling Appointments
  • Organizational Skills

Timeline

Customer Service

Target
09.2021 - Current

Front of House Team Member

Chick-fil-A
10.2018 - 09.2021

High School Diploma -

Glencliff High School

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Wendy Molina