Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Morales

Monroe,NC

Summary

Dynamic professional with a proven track record in client relationship building and real estate transactions, honed at Mike Koman Realty and other leading firms. Excelled in high-stress situations, quickly adapting to new technologies and ensuring customer satisfaction. Skilled in real estate law and possessing exceptional phone etiquette, I consistently exceed client expectations without compromising on efficiency or professionalism.

Overview

4
4
years of professional experience

Work History

To Go Specialist

Mayfair Seafood
01.2020 - 10.2020
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.

Real Estate Intern

Mike Koman Realty
  • Performed administrative tasks such as drafting contracts, updating client databases, and filing paperwork efficiently.
  • Gained valuable insights into local real estate trends by attending industry seminars and conferences regularly.
  • Contributed to a positive work environment through punctuality, professionalism, and enthusiasm in learning new skills.
  • Built strong relationships with clients by providing exceptional customer service during their home-buying journey.
  • Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
  • Stored client information securely within well-organized, password-protected electronic file system.

Roofing Salesperson

Dynasty Roofing
06.2023 - Current
  • Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
  • Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
  • Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
  • Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated contracts with clients and developed relationships with key personnel.

Education

South Piedmont Community College
Monroe Nc
05.2023

Skills

  • Real Estate Transactions
  • Real Estate Law
  • Client Relationship Building
  • Goal-oriented mindset
  • Customer Service
  • Strong multitasking
  • Quick Learner
  • Phone Etiquette

Timeline

Roofing Salesperson

Dynasty Roofing
06.2023 - Current

To Go Specialist

Mayfair Seafood
01.2020 - 10.2020

Real Estate Intern

Mike Koman Realty

South Piedmont Community College

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Wendy Morales