Wendy Morejon
Miami,FL
Summary
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Lash Technician
Minked By Wendy
01.2022 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available lash options.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Maintained full schedule of appointments
Front Desk Receptionist
Melians Enterprises
05.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Skills
- Digital Recordkeeping
- Makeup and Lashes
- Styling Suggestions
- Decision-Making
- Adaptable to Changing Client Needs
- Workspace Organization
- Supply Ordering and Management
- Marketing Familiarity
- Relationship Building and Management
- File Management
- Mail Distribution
- Customer Service
- File Organization
- Office Administration
- Administrative Support
- Issue Handling
- Telephone Etiquette
- Office Supplies Inventory Management
- Scheduling Appointments
- Listening Skills
- Problem-Solving Skills
- Verbal and Written Communication
- Business Administration
- Time Management
- Meeting Scheduling
Timeline
Lash Technician
Minked By Wendy
01.2022 - Current
Front Desk Receptionist
Melians Enterprises
05.2019 - 05.2020
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