Wendy Moreno
Dallas
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Greeted customers at counter and provided excellent customer service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Completed all tasks in compliance with company policies and procedures.
ICQA Warehouse Associate
Amazon Fulfillment Center
09.2022 - 01.2024
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Performed data entry and completed proper paperwork.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX01-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Microsoft outlook
- Paperwork processing
- Product knowledge
- Account updating
- Computer skills
- Verbal communication
- Attention to detail
- Cash handling
- Verbal and written communication
- Administrative skills
- Sensitive information handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
The Home Depot Inc
03.2024 - 08.2024
ICQA Warehouse Associate
Amazon Fulfillment Center
09.2022 - 01.2024
High School Diploma -
Dallas Can Academy
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