Summary
Overview
Work History
Education
Skills
Websites
References Available
Volunteer Experience
Timeline
Generic

Wendy Morgan

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

23
23
years of professional experience

Work History

MANAGER, MUNICIPAL ACCOUNTING/CUSTOMER SERVICE

WasteZero, Inc.
07.2008 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

DESIGN STUDIO ADMIN/SHOW COORDINATION

General Motors Design Center
01.2005 - 09.2006
  • Provided review and guidance for project non-conformances and operations issues.
  • Contributed to overall studio success by participating in internal initiatives aimed at improving operations or employee engagement levels.
  • Ensured consistent branding across all channels by adhering to established style guides and providing input on updates when necessary.
  • Evaluated and provided constructive feedback on design proposals from team members, fostering an open dialogue that facilitated continuous improvement.
  • Optimized workflow by implementing time-saving techniques and organizational practices within the studio setting.
  • Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
  • Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed.

DIRECTOR OF SPECIAL EVENTS

DETROIT INSTITUTE OF OPHTHALMOLOGY
04.2001 - 08.2004
  • Supervised numerous volunteer chairpersons and directed numerous events, managed direction of annual program magazine, invitations, tickets and signage for events
  • Designed and implemented in house production of brochures and minor event tickets for cost savings
  • Responsible for multi-event budgets to secure a substantial return to the charity.
  • Designed engaging presentations for sponsorship pitches that resulted in increased funding opportunities.
  • Implemented risk management strategies to mitigate potential issues during the planning or execution stages of special events.
  • Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
  • Developed contingency plans and emergency response protocols, ensuring the safety and well-being of event attendees.
  • Optimized event scheduling by creating detailed timelines that outlined deadlines for critical tasks throughout the planning process.
  • Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
  • Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.
  • Implemented continuous improvement initiatives based on attendee feedback, leading to higher satisfaction rates for future events.
  • Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
  • Cultivated lasting partnerships with local businesses by organizing community-focused events designed to showcase their products or services.
  • Managed budgets effectively, ensuring the successful execution of various events while staying within financial constraints.
  • Negotiated cost-effective contracts with suppliers which reduced overall expenses without compromising quality.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 20 team members and volunteers.
  • Managed venue, labor and technical efforts of internal and external partners.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Implemented contingency plans to address last-minute changes or unforeseen events.

Education

High School Diploma -

Lapeer West High
Lapeer, MI

Deans List 1993 and 1998 -

Mott Community College
Flint, MI

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Business Administration
  • Marketing
  • Negotiation
  • Business Development
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Work Planning and Prioritization
  • Customer Relationship Management

References Available

True

Volunteer Experience

Sea~ Beyond Foundation, Chairperson, 2018, Present

Timeline

MANAGER, MUNICIPAL ACCOUNTING/CUSTOMER SERVICE

WasteZero, Inc.
07.2008 - 04.2024

DESIGN STUDIO ADMIN/SHOW COORDINATION

General Motors Design Center
01.2005 - 09.2006

DIRECTOR OF SPECIAL EVENTS

DETROIT INSTITUTE OF OPHTHALMOLOGY
04.2001 - 08.2004

High School Diploma -

Lapeer West High

Deans List 1993 and 1998 -

Mott Community College

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