Wendy Morrison
Administrative Assistant
Ridgeland,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
12
12
years of post-secondary education
Work History
Administrative Assistant
RV FINDER LLC
Ridgeland, United States
01.2014 - 01.2023
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Managed relational database to store information for reference, reporting and analysis.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors to purchase and set up equipment and services.
- Offered technical support and troubleshot issues to enhance office productivity.
- Payroll
- Maintained office vehicles tag/title/taxes
- Maintained the sold vehicles tag/title work
- Maintained all business licenses
- Accounts payable/receivable
Human Resources Assistant
Boat N RV Superstore
Ridgeland, United States
03.2011 - 11.2013
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Organized new employee orientation schedules for new hires.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Recruited and screened qualified potential employees.
- Converted employee status from temporary to permanent.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Set up orientations and initial training for new employees.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Helped employees register for benefits programs using online portals.
- Started as receptionist, moved to human resource department, then tag/title clerk as we lost ours and I have the experience
- Assisted with on-boarding process of new hires.
- Assisted with on-boarding process of new hires.
Head Waitress
Jasper's Porch Lakeside
Ridgeland, SC
03.2002 - 11.2012
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised server staff and simultaneously served personal section of tables.
- Coached employees on salesmanship and updated menus to increase sales.
- Inspected dishes and utensils for cleanliness.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials and took drink orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Prepared specialty desserts for customers for special occasions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Office Manager
Jasper's Insurance Agency
Ridgeland, SC
01.1997 - 03.2002
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting rooms and materials and recorded important information.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sold Insurance, Collected payments and customer service
Tag and Title Clerk
Island Ford Superstore
Bluffton, SC
02.1994 - 01.1997
- Prepared tax and title documents to submit legal transfer work to DMV.
- Calculated and remitted state sales tax, service and other charges.
- Processed documents received by clients to complete title follow-ups.
- Contacted Motor Vehicle Department to determine status of pending titles.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed routine data entry or document management.
- Posted titling transactions and monitored corresponding schedules.
- Created documents with applicant information and verified data against database information.
Education
High School Diploma -
Abundant Life Academy
Hardeeville, SC 09.1981 - 05.1993
Skills
Office administration
Meeting minutes
Process optimization
Spreadsheet management
Attendance record management
Documentation and control
Meeting arrangements
Team Bonding
Project Management
Sorting and labeling
Report Development
Multi-line Telephone Systems
Contract negotiations
Mail distribution
Package routing
Account Reconciliation
Marketing
AP/AR proficiency
Recordkeeping
Project planning
Contract agreement preparation
Human resource laws
Staff Management
Paperwork drafting
Office management
Payroll and budgeting
Compensation and benefits
Filing and data archiving
Multi-line phone proficiency
Supervising staff
Time management
Social media knowledge
Customer and client relations
Documentation and reporting
Scheduling
Workers' compensation
Credit and collections
Purchase orders organization
Employee training and development
Administrative support
Timeline
Administrative Assistant
RV FINDER LLC
01.2014 - 01.2023
Human Resources Assistant
Boat N RV Superstore
03.2011 - 11.2013
Head Waitress
Jasper's Porch Lakeside
03.2002 - 11.2012
Office Manager
Jasper's Insurance Agency
01.1997 - 03.2002
Tag and Title Clerk
Island Ford Superstore
02.1994 - 01.1997
High School Diploma -
Abundant Life Academy
09.1981 - 05.1993