Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Mosqueda

Anna

Summary

Dynamic professional with extensive experience in customer service and conflict resolution at Pecan House Grill. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in equipment maintenance and inventory management, consistently optimizing operations and fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments.

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.

Overview

25
25
years of professional experience

Work History

Gig worker

07.2022 - 05.2025
  • Operated machinery to complete production tasks efficiently.
  • Maintained quality control standards throughout workflow processes.
  • Assisted in training new employees on safety protocols and equipment usage.
  • Streamlined inventory management to reduce waste and improve tracking.
  • Implemented best practices for workplace safety and organization.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Babysitter

06.2002 - 11.2012
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Developed and implemented daily schedules to promote structure and routine.
  • Assisted with homework, fostering a supportive learning environment for academic success.
  • Communicated effectively with parents regarding children's progress and needs.
  • Prepared nutritious meals and snacks, adhering to dietary restrictions when necessary.
  • Organized educational games to enhance cognitive skills and creativity development.
  • Monitored behavioral issues, applying conflict resolution techniques to maintain harmony.
  • Maintained a clean and safe environment through regular housekeeping tasks and safety checks.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Computer Repair Assistant

05.2002 - 01.2006
  • Assisted in diagnosing hardware and software issues for customer devices
  • Provided technical support to customers, enhancing user experience and satisfaction
  • Collaborated with team to repair and maintain various computer systems and peripherals
  • Documented repair processes to improve service efficiency and knowledge sharing
  • Conducted routine maintenance checks ensuring optimal performance of equipment
  • Resolved customer inquiries through effective communication and problem-solving skills

Restaurant Front of House Manager

Pecan House Grill
05.2000 - 11.2002
  • Supervised daily front of house operations, ensuring smooth service and guest satisfaction.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Implemented efficient scheduling strategies to optimize workforce management and reduce labor costs.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Analyzed customer feedback to identify areas for improvement, driving enhancements in service offerings.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Christian Academy of America
Flower Mound, TX
03-1996

Skills

  • Cleaning
  • Customer service
  • Problem-solving
  • Attention to detail
  • Restocking skills
  • Customer relations
  • Inventory stocking
  • Materials loading
  • Equipment maintenance
  • Equipment operation
  • Creativity and innovation
  • Work site maintenance
  • Preventive Maintenance
  • Production support
  • Conflict resolution
  • Resource management
  • Machinery inspection
  • Cleaning and sanitation
  • Maintenance

Timeline

Gig worker

07.2022 - 05.2025

Babysitter

06.2002 - 11.2012

Computer Repair Assistant

05.2002 - 01.2006

Restaurant Front of House Manager

Pecan House Grill
05.2000 - 11.2002

High School Diploma -

Christian Academy of America

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