Wendy Muldrew
Little Rock,AR
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QMHP Supervisor
ATO Health
11.2022 - Current
- Lead a team of QMHPs, consistently exceeding performance targets and achieving a client satisfaction rate of 95%
- Implemented a structured supervision program resulting in a 20% increase in staff productivity and a 15% decrease in staff turnover
- Developed and implemented outcome measures to assess program effectiveness, leading to a 25% improvement in client outcomes within the first year
- Conducted regular performance evaluations and provided targeted feedback, resulting in a 30% increase in employee engagement and job satisfaction
- Collaborated with management to develop and implement policies and procedures in compliance with regulatory standards, maintaining a 100% compliance rate during audits
- Facilitated staff training sessions on evidence-based practices, resulting in a 20% improvement in adherence to clinical guidelines
Lead Tutor
Pink Orchids Tutoring Service
07.2018 - Current
- Facilitate student comprehension of curricular topics and assignments through personalized instruction and support
- Provide academic assistance, including homework guidance, project development, test preparation, and research facilitation
- Enhance student mastery of key concepts to bridge classroom learning with individual educational needs
Child Investigator
DFPS State of Texas
02.2017 - 07.2018
- Conducted thorough investigations into allegations of abuse, neglect, and exploitation, ensuring accurate assessment of witness credibility and evidence analysis
- Led detailed interviews with involved parties to gather critical information, aiding in the resolution of sensitive cases
- Partnered with legal personnel to pinpoint case issues and contributed to the development and execution of strategic corrective measures
Mental Health Paraprofessional
Riverview Behavior Services
08.2015 - 02.2017
- Provided comprehensive outreach and advocacy services, facilitating rehabilitative support and crisis intervention to address client needs effectively
- Administered prescribed medication, meticulously documented client interactions, and maintained inventory of medical and therapeutic supplies
- Conducted thorough case management, incorporating direct assessments and information sourced from family, partners, and external agencies to optimize client care plans
Education
Mental Health Counseling - Mental Health Counseling
Southern Arkansas University
05.2010
Skills
- Team leadership
- Conflict resolution
- Performance management
- Project coordination
- Training facilitation
- Communication strategies
- Problem solving
- Quality assurance
- Goal setting
- Decision making
- Staff supervision
- Employee engagement
Certification
- Teaching English as a Foreign Language (TEFL) Certification
Timeline
QMHP Supervisor
ATO Health
11.2022 - Current
Lead Tutor
Pink Orchids Tutoring Service
07.2018 - Current
Child Investigator
DFPS State of Texas
02.2017 - 07.2018
Mental Health Paraprofessional
Riverview Behavior Services
08.2015 - 02.2017
Mental Health Counseling - Mental Health Counseling
Southern Arkansas University
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