Wendy Murwin
Training Manager - Juvenile Corrections
Tucson,AZ
Summary
Accomplished professional with extensive leadership experience in staff development, process and productivity improvements, and performance management. Motivated to improve organization and employee performance by contributing to an environment of mutual respect, trust, consensus-building and accountability. Prepared to offer 25 years of progressive experience and take on a challenging new role.
Overview
25
25
years of professional experience
6
6
Certification
Work History
Training Manager
State Of Arizona - AZ Department Of Juvenile Corre
Phoenix, AZ
07.2018 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed training programs and development paths for managers and supervisors.
- Coordinated ongoing technical training and personal development classes for staff members.
- Coordinated and prioritized required training courses for all classifications of agency staff
- Directed field training to enhance participants' skills.
- Selected and assigned instructors to conduct specific training programs.
- Managed new employee orientation training process for more than 50-100 employees each year.
Training Officer III
Az Department Of Juvenile Corrections
Phoenix, AZ
06.2010 - 01.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Training Officer II
Arizona Department Of Juvenile Corrections
Phoenix, AZ
07.2006 - 06.2010
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Adjusted instructional strategies according to student needs and understanding of material.
- Acted as training subject matter expert and provided extensive technical support to different departments
- Assessed skill gaps for employees and developed training courses to meet identified need
- Trained employees to enhance success in field operations
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Coordinated in-service training for 200+ employees yearly
Youth Program Supervisor
Arizona Department Of Juvenile Corrections
Phoenix, AZ
08.2000 - 05.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Youth Program Officer III (Seargent)
Az Department Of Juvenile Corrections
Phoenix, AZ
08.1999 - 08.2000
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Youth Corrections Officer
Arizona Department Of Juvenile Corrections
Phoenix, AZ
07.1997 - 08.1999
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Searched building and grounds, living quarters and work areas for contraband.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Arts - Sociology
AZ State University
Phoenix, AZ05.1997
Skills
- Training Program Modification
- Employee Performance Reviews
- Adult Learning Theories
- Leadership Training
- Positive Communication Strategies
- New Employee Training
- Improvement Recommendations
- Staff Development Plans
- Assignment Delegation
- Motivational Leadership
- ADDIE Expertise
- Management Staff Collaboration
Accomplishments
- Successfully restructured and implemented in-house and external signature training series.
- Lead successful process improvement work team focused on professional development initiatives.
- Developed a Career Path Training Program exceeding the target metrics.
- Supervised team of 8-45 staff members.
- Supervisor of the Year and Esprit De Corps Awards
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Certification
- First Aid/CPR/AED Training (ASHI)- 2006-present
- Therapeutic Crisis Intervention - 2005-present
- Handle With Care Basic Instructor- 2008-present
- Motivational Interviewing - 2007
- Thinking for a Change - 1999-2008
Timeline
Training Manager
State Of Arizona - AZ Department Of Juvenile Corre
07.2018 - Current
Training Officer III
Az Department Of Juvenile Corrections
06.2010 - 01.2018
Training Officer II
Arizona Department Of Juvenile Corrections
07.2006 - 06.2010
Youth Program Supervisor
Arizona Department Of Juvenile Corrections
08.2000 - 05.2006
Youth Program Officer III (Seargent)
Az Department Of Juvenile Corrections
08.1999 - 08.2000
Youth Corrections Officer
Arizona Department Of Juvenile Corrections
07.1997 - 08.1999
Bachelor of Arts - Sociology
AZ State University
- First Aid/CPR/AED Training (ASHI)- 2006-present
- Therapeutic Crisis Intervention - 2005-present
- Handle With Care Basic Instructor- 2008-present
- Motivational Interviewing - 2007
Similar Profiles
Antonio LopezAntonio Lopez
Youth Correctional Officer at Arizona Department Of Juvenile CorrectionsYouth Correctional Officer at Arizona Department Of Juvenile Corrections
Wilchelle CoatesWilchelle Coates
Senior Juvenile Probation Officer at State of Florida-Department of Juvenile JusticeSenior Juvenile Probation Officer at State of Florida-Department of Juvenile Justice
Nathaniel NaylorNathaniel Naylor
Curriculum Developer at State of Maryland Department of Juvenile ServicesCurriculum Developer at State of Maryland Department of Juvenile Services