Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Nault

Racine

Summary

Dynamic healthcare professional with expertise in clinical documentation and workflow management, honed at Advocate Healthcare. Proven ability to enhance operational efficiency and resolve complaints through effective communication and mentoring. Skilled in medical record review and HIPAA compliance, consistently delivering high-quality results in fast-paced environments.

Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Specialty OP Coder, Revenue Cycle Hospital Coding

Advocate Healthcare
06.2016 - Current
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Document Intake Lead Coordinator

Wheaton Franciscan Healthcare-All Saints
01.2002 - 01.2016
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Health Information Clerk and Receptionist

Wheaton Franciscan Healthcare-All Saints
01.1989 - 05.1996
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Organized over [Number] medical records through diverse systems of classification, storage retrieval, and indexing.
  • Copied medical records and performed various clerical tasks as required.
  • Used variety of indices, classification systems, and storage retrieval systems to organize medical records.
  • Processed records efficiently and oversaw timely project completion.
  • Sorted and distributed incoming and outgoing medical records.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Health Information Technology

Gateway Technical College
Racine, WI
06-2016

Skills

  • Clinical documentation
  • HIPAA compliance
  • Anatomy
  • Medical record review
  • Workflow management
  • Training and mentoring
  • Performance improvement
  • Complaint resolution
  • Scheduling
  • Building rapport
  • Mentoring
  • Workflow optimization

Certification

  • RHIT - Registered Health Information Technician

Timeline

Specialty OP Coder, Revenue Cycle Hospital Coding

Advocate Healthcare
06.2016 - Current

Document Intake Lead Coordinator

Wheaton Franciscan Healthcare-All Saints
01.2002 - 01.2016

Health Information Clerk and Receptionist

Wheaton Franciscan Healthcare-All Saints
01.1989 - 05.1996

Health Information Technology

Gateway Technical College

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