Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Wendy Nez

BARSTOW,CALIFORNIA

Summary

Dedicated, results driven, and high preforming store manager with over 17 years of progressive experience with Starbucks organization. Demonstrates consistency in enhancing store performance, exceptional partner and customer experiences, and fosters an inclusive environment. Proven ability in driving revenue growth, managing high-traffic operations in a complex market, and effectively leads a team committed to upholding Starbucks' mission and values. Fluent in strategic planning, financial management, and implementing operational standards to uphold brand integrity. As a motivated leader, aspiring to the District Manager role, I am very eager to leverage my extensive managerial skills and immense knowledge of Starbucks' operations, to drive excellence across a broader spectrum of stores, while nurturing the development and success of store teams within a district.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
02.2014 - Current
  • Elevated store to top-performing locations within the area through exemplary leadership, while prioritizing the Starbucks' Experience.
  • Fosters an inclusive environment, while creating a culture of continuous learning and development, leading to highly satisfied partners and internal promotions.
  • Collaborates with peers though mentorship to generate insight and build peers capability to elevate store performance.
  • Maintains routine business analysis, by creating and executing well thought out action plans.
  • Extensive knowledge on Starbucks company standards, operational procedures and business conduct.

Assistant Store Manager

Starbucks
02.2012 - 02.2014
  • Played pivotal role in orchestrating operational excellence, reducing waste, and optimizing store staffing levels.
  • Supported store manager in developing and executing innovative strategies that significantly enhanced partner experience to drive customer satisfaction.
  • Met or surpassed business targets regularly through partner engagement and forward-thinking planning.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Shift Supervisor

Starbucks
06.2008 - 02.2012
  • Quickly advanced through roles due to strong commitment to providing outstanding customer experience, along with keen ability to learn and adapt to store operations.
  • Developed robust knowledge of Starbucks products, operational procedures, and inventory system, to drive sales and minimize waste.
  • Maintained clean and well-organized production areas to avoid food safety violations.

Barista

Starbucks
08.2006 - 06.2008
  • Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
  • Created a wide variety of beverages, with positive customer interactions.
  • Maintained a clean, safe and ready environment for all partners and customers.
  • Provided exemplary customer service to all customers, in a timely and efficient manner.

Education

High School Diploma -

Barstow High School
Barstow, CA
06.2007

Skills

  • Goal Oriented and Results Driven
  • Planning and Organization
  • Managing Operations and Efficiency
  • Effective Communication and Conflict Resolution
  • Problem Solving
  • Peer Leadership, Mentor, & Influencer

Certification

  • Certified Coffee Master, Starbucks
  • Store Manager Trainer, Starbucks

Timeline

Store Manager

Starbucks
02.2014 - Current

Assistant Store Manager

Starbucks
02.2012 - 02.2014

Shift Supervisor

Starbucks
06.2008 - 02.2012

Barista

Starbucks
08.2006 - 06.2008

High School Diploma -

Barstow High School
Wendy Nez