Wendy Nichols
Collinsville,AL
Summary
Driven and compassionate professional with extensive experience in patient care and store management, notably at The Bridge, Inc. and Mapco Express. Excelled in building strong relationships, enhancing patient and customer satisfaction, and improving team performance. Skilled in CRM and staff management, demonstrating a proven track record of reliability and positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Recovery Aide
The Bridge, Inc.
01.2024 - Current
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
Store Manager
Mapco Express
10.2008 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Applied Science - Human Services
Gadsden State Community College
Gadsden, AL08.2024
Skills
- Patient
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Daily living support
- Cultural Sensitivity
- Childcare protocol knowledge
- Daily living assistance
- Organizational expertise
- Medications understanding
- Dedicated Team Player
- Resourceful
- Positive Attitude
- Performance Improvement
- Valid Driver's License
- Customer Service
- Strong Problem Solver
- Prioritizing Work
- Documentation And Reporting
- Verbal Communication
- Schedule Management
- Team Bonding
- Medical Terminology
- Vendor Relationship Management
- Relationship Building
- Customer Relationship Management (CRM)
- Bank Deposit Reconciliation
- Filing and data archiving
- Staff Management
- Office Supplies Management
Timeline
Recovery Aide
The Bridge, Inc.
01.2024 - Current
Store Manager
Mapco Express
10.2008 - 10.2021
Associate of Applied Science - Human Services
Gadsden State Community College
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