Wendy Nikitiades
Cranbury
Summary
Dynamic Client Experience Consultant with extensive experience in leading cross-functional teams and implementing strategic engagement plans. Known for driving client retention and satisfaction through effective communication and problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Experience Consultant
Cigna Healthcare
New York, NY
03.2025 - Current
- Managed projects from inception to completion, ensuring timely delivery and exceptional results.
- Developed and executed broad service strategies in support of benefit programs, wellness and communications.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Identified growth opportunities and developed strategic plans to drive revenue generation.
Senior Client Engagement Manager
Cigna Healthcare
New York, NY
01.2015 - 03.2025
- Developed and implemented strategic engagement plans to enhance client satisfaction and retention.
- Led client onboarding process, ensuring seamless integration of services and resources.
- Collaborated closely with matrix partners across the enterprise to deliver seamless client experiences and customized solutions.
- Established key performance indicators to measure success of engagement strategies and adjust accordingly.
- Analyzed client feedback data to identify trends and inform future initiatives aimed at enhancing the overall customer experience.
- Resolved escalated issues promptly and professionally, maintaining high standards in issue resolution times while preserving positive working relationships.
Sourcing Coordinator
Meeting Alliance
Robbinsville, NJ
09.2011 - 12.2014
- Managed sourcing strategies to optimize vendor selection and procurement processes.
- Coordinated cross-functional teams to streamline supply chain operations and enhance collaboration.
- Supported contract execution and ongoing vendor management.
- Developed and maintained strong relationships with vendors, ensuring timely delivery of quality materials.
Restaurant Manager
Teddy's Restaurant Cranbury
Cranbury, NJ
05.2004 - 08.2011
- Oversaw daily restaurant operations, ensuring optimal customer service and staff performance
- Developed training programs to enhance team skills and improve service standards
- Coordinated special events, enhancing guest experiences and increasing revenue streams
- Established vendor relationships, negotiating contracts for cost-effective supply procurement
Education
Associate of Science - Food & Beverage Management
Johnson & Wales University
Providence, RI11-1999
Associate of Science - Culinary Arts
Johnson & Wales University
Providence, RI11-1995
Skills
- Client and Stakeholder engagement
- Benefit education and enrollment support
- Wellbeing Strategy and Annual Planning
- Onsite event management
- Cross functional collaboration
- Leadership, mentoring and team development
Certification
- Life & Health License
Timeline
Client Experience Consultant
Cigna Healthcare
03.2025 - Current
Senior Client Engagement Manager
Cigna Healthcare
01.2015 - 03.2025
Sourcing Coordinator
Meeting Alliance
09.2011 - 12.2014
Restaurant Manager
Teddy's Restaurant Cranbury
05.2004 - 08.2011
Associate of Science - Food & Beverage Management
Johnson & Wales University
Associate of Science - Culinary Arts
Johnson & Wales University