Wendy Nixon
Spokane Valley,WA
Summary
Professional with background in administrative and customer service roles, delivering excellent support to clients and colleagues. Proven ability to manage front desk operations and resolve issues promptly. Focused on fostering collaborative environment and consistently achieving positive outcomes through adaptability and reliability.
Overview
26
26
years of professional experience
Work History
Inside Property Adjuster
Liberty Mutual - Safeco
12.2022 - Current
- Collaborated with legal counsel as needed during the claims process, ensuring proper handling of litigated cases and minimizing company exposure to liability.
- Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
- Settled claims after determining clients coverages, liability and authority levels.
- Minimized financial exposure by identifying potential fraud indicators during claim investigations and promptly reporting findings to superiors.
- Developed strong relationships with agency partners, fostering trust and collaboration in resolving complex claims.
- Increased efficiency by effectively utilizing claims management software tools to track progress and monitor workload distribution.
- Maintained organized case files throughout the adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
- Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
- Ensured regulatory compliance across all activities within the adjusting process while maintaining strict adherence to privacy laws regarding sensitive client information.
- Effectively managed conflicts between parties involved in the claims process, facilitating amicable resolutions in contentious situations.
- Negotiated favorable settlements with policyholders by employing effective communication skills and deep understanding of policy provisions.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries throughout the adjustment process.
AHERA Building Inspector/Project Manager/Estimator
IRS Environmental of WA, Inc.
01.2015 - 12.2022
- Conduct inspections of residences and buildings prior to renovations or demolitions
- Collect samples of building materials to be analyzed to determine the content of possible asbestos or lead-based paint
- Write full detailed reports documenting facts and findings of building inspections
- Provide abatement estimates to homeowners, building owners, insurance companies or general contractors
- Oversee abatement projects from start to finish
- Complete close-out documents once project has been completed
- Educated property owners about necessary improvements for compliance with local codes and ordinances.
- Conducted regular site visits to verify that work was being performed according to approved plans.
- Maintained detailed records of all inspections, permits, and violations issued for future reference and analysis.
Assistant Safety Officer – Part Time
IRS Environmental of WA, Inc.
07.2011 - 12.2014
- Write safety programs and policies
- Continuously update company Safety Training and Accident Prevention Program
- Investigate and track company related injuries through intranet system
- Supported continuous improvement efforts within the organization by actively participating in safety committees and recommending enhancements to existing policies and procedures.
Administrative Assistant
Spokane Industries, Inc.
10.2010 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist AP Department with daily invoice entry in SYSPRO accounting system
- Filing for AP/AR Department
- Track employee hours daily throughout shop clock system for payroll
- Track employee company credit card statements
- ETC for the Spokane County Commute Trip Reduction Program
- Assist HR Department in the completion of quarterly company newsletter
- Back up for the Shipping and Production Control Department
Operations Administrative Assistant/Payroll Clerk
IRS Environmental of WA, Insulation Specialists
09.2003 - 05.2010
- Answer multi-line phones and route incoming calls
- Greet all incoming clients and customers
- Complete weekly payroll for both companies using the American Contractor Program
- Track company’s monthly VISA statements and Overlake Oil statements
- Calculate company’s weekly & monthly inventory
- Submit Intent to Pay Prevailing Wages / Affidavits of Wages Paid to WA State Dept
- Of Labor & Industries
- Completion of all worker’s certifications & scheduling of physicals and respirator fit testing
- Responsible for updates and filing of personnel information
- Assist PM’s/Estimators with job setups, filing of notifications & permits to governing agencies such as SRCAA, Labor & Industries, EPA & DOE
- Complete all contract administration
- Handle all incoming & outgoing mail
- Assist Controller in daily AP/AR projects
- Handle weekly office supply ordering
- Plan and coordinate all company parties
Administrative Assistant
Conrad Companies
08.1998 - 07.2003
- Answer multi-line phones and operate switchboard
- Greet all incoming clients
- Data entry for new collection & billing accounts
- Assist Collection Manager with daily credit reporting & skip tracing
- Filing consumer disputes with major credit bureaus
- Computing credit & billing department daily tallies
- Assist cashiering department with credit & check by phone payments
- Bi-weekly office supply ordering
- Handle all mail – incoming, outgoing, separating & distributing between departments
- Filing for all departments
Skills
- Outstanding customer service
- Organization skills
- Time management
- Telephone skills
- Creativity and innovation
- Strong work ethic
- Teamwork and cooperation
- Personable and friendly
- Adaptable
References
Professional & Personal references available on request
Timeline
Inside Property Adjuster
Liberty Mutual - Safeco
12.2022 - Current
AHERA Building Inspector/Project Manager/Estimator
IRS Environmental of WA, Inc.
01.2015 - 12.2022
Assistant Safety Officer – Part Time
IRS Environmental of WA, Inc.
07.2011 - 12.2014
Administrative Assistant
Spokane Industries, Inc.
10.2010 - 12.2014
Operations Administrative Assistant/Payroll Clerk
IRS Environmental of WA, Insulation Specialists
09.2003 - 05.2010
Administrative Assistant
Conrad Companies
08.1998 - 07.2003
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