Wendy Ocampo
Recent Computer Science Graduate With A Focus In Information Technology
Chicago,IL
Summary
I am a recent graduate with 7+ years of Customer Service experience, eager to secure an entry-level Front End Developer position or an entry-level IT support specialist position. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Support Associate
PartsTrader
Chicago, IL
05.2022 - Current
- Assist repairers and suppliers with company and user settings, completing order and quotes, navigating the website, alert settings, and password resets.
- Assist with registration, software installation and technical support.
- Troubleshoot and resolve technical issues including remote support.
- Make outreach calls to assist with various issues, including collections, onboarding, general system use, etc.
- Utilize Customer Relationship Management (CRM) system as directed and enter notes immediately and accurately.
- Follow Call Flow expectations.
Barista
Starbucks
Chicago, IL
09.2014 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Upsold specialty items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Fulfillment Expert
Target
Chicago, IL
11.2019 - 01.2021
- Tracked production and quality control systems to proactively identify deficiencies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Production Line Worker
Dental Technologies, Inc.
Lincolnwood, IL
07.2014 - 09.2014
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled variety of products according to changing daily work orders.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Education
Bachelor of Science - Information Technology
Northeastern Illinois University
Chicago, IL 08.2015 - 08.2021
Skills
- Java
Certification
- Google IT Support Professional (in progress) - Coursera
Timeline
- Google IT Support Professional (in progress) - Coursera
09-2022
- Google UX Design Professional (in progress) - Coursera
09-2022
Support Associate
PartsTrader
05.2022 - Current
Fulfillment Expert
Target
11.2019 - 01.2021
Bachelor of Science - Information Technology
Northeastern Illinois University
08.2015 - 08.2021
Barista
Starbucks
09.2014 - Current
Production Line Worker
Dental Technologies, Inc.
07.2014 - 09.2014
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