Wendy O'hart
Support.com
Phoenix,AZ
8
years of professional experience
1
Certification
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Remote Services Technician
1 Year 6 Months- Evaluated systems according to predetermined checklist and noted issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Virtual Assistant/Receptionist
3 Years 2 Months- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Systems Desk Analyst
11 Months- Provided technical support for computer-related problems through email, telephone and hands-on support.
- Used remote access software for connectivity purposes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Technical Support Representative
1 Year 11 Months- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
GED
Skills
Providing direction
Problem-solving skills
Interpersonal abilities
Active Listening
Rapport building
Verbal and Written Communication
Certification
- Certified Peer Support Specialist, Lifewell - 2022
Timeline
Remote Services Technician
Support.com
08.2018 - 02.2020Read More
Virtual Assistant/Receptionist
Frank Realty
05.2015 - 07.2018Read More
Systems Desk Analyst
SGS Consulting
06.2014 - 05.2015Read More
Technical Support Representative
TeleNetwork
07.2011 - 06.2013Read More
State of Arizona
GED
Read More