Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Wendy Oliver

Carthage,NY

Summary

Proven Deputy Clerk with a track record of enhancing customer satisfaction and streamlining office operations at the Village of Carthage NY. Excelled in document preparation and customer communication, significantly reducing wait times. Skilled in cash management and known for maintaining confidentiality, I bring a blend of professional maturity and efficiency to any team.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Deputy Clerk

Village of Carthage NY
01.2007 - Current
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.

Office Manager's Assistant

Doldo Brother's Inc
05.1994 - 01.2007
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Associate of Arts - Retail Management

Central City Business Institute
Syracuse NY
05-1991

Skills

  • Filing systems
  • Document preparation
  • Policy enforcement
  • Cash handling
  • Telephone etiquette
  • Customer satisfaction
  • Processing mail
  • Mail handling
  • Mail processing
  • Cash management
  • File maintenance
  • File and database management
  • Mail sorting
  • Billing and coding
  • Handling payments
  • Scanning and copying
  • Flexible and adaptable
  • Professional and mature
  • Customer communication
  • Data entry
  • Microsoft office
  • Outgoing mail preparation
  • Office supply management
  • Invoice processing

Certification

Public Notary

Timeline

Deputy Clerk

Village of Carthage NY
01.2007 - Current

Office Manager's Assistant

Doldo Brother's Inc
05.1994 - 01.2007

Associate of Arts - Retail Management

Central City Business Institute

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Wendy Oliver